Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristine Cina

Sleepy Hollow,IL

Summary

Professional and prepared healthcare specialist with hands-on experience in phlebotomy and laboratory procedures. Strong focus on team collaboration and achieving results, ensuring dependable performance in dynamic environments. Skilled in venipuncture, patient interaction, and specimen handling, with calm and efficient approach that meets high standards. Adaptable and reliable, capable of adjusting to changing needs and maintaining quality care. Diligent with experience in managing appointments and ensuring seamless customer experiences. Successfully handled booking inquiries and resolved customer issues, enhancing overall satisfaction. Demonstrated strong communication and problem-solving skills to provide efficient service.

Overview

31
31
years of professional experience

Work History

Phlebotomist

Advocate Sherman Hospital
12.2007 - Current


  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Clinical Services/Referring Lab/Laboratory Phlebotomist

Sherman Hospital
10.1997 - 12.2004


  • Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Reservation Agent

Grand Victoria Casino Elgin
04.1994 - 09.1997


  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

High School Diploma -

Dundee Crown
Carpentersville, IL
05-1986

Skills

  • Customer service
  • Patient care
  • Data entry
  • Scheduling appointments
  • Patient confidentiality
  • HIPAA compliance
  • Patient support
  • Paperwork processing
  • Venipuncture
  • Specimen handling
  • Sample and specimen collection
  • Filing systems

Languages

English

Timeline

Phlebotomist

Advocate Sherman Hospital
12.2007 - Current

Clinical Services/Referring Lab/Laboratory Phlebotomist

Sherman Hospital
10.1997 - 12.2004

Reservation Agent

Grand Victoria Casino Elgin
04.1994 - 09.1997

High School Diploma -

Dundee Crown

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Kristine Cina