Kristine Clark
Redlands,CA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
District General Manager
Barnes and Noble College- RCCD- Riverside City College, Moreno Valley College, Norco College
11.2023 - Current
- -Began 3 new accounts from scratch, creating relationships on and off campus
- -Worked with government funded programs to drive sales to the store, by doubling expected FY sales budget
- -Presentations to academic senate and VPs on bookstore processes such as information needed for upcoming semesters and new cost saving programs
- -Onboarded 17 employees who were all new to the company, at once- continue to lead all HR hiring, training, and onboarding processes
- -Manage 3 locations with events, growing sales, HR, employee training and payroll
- -Monthly billing of AR, providing original invoices and following up on past due accounts
Store Manager
Barnes and Noble College @ University of Redlands
01.2021 - 01.2023
- -Worked with bringing inclusive access to the campus to support savings for students and better margin for bookstore, as well as commission for the university when it comes to course materials
- -Worked with Fanatics/Lids to support our apparel to appeal more to our campus community
- -With enrollment down, brainstormed with stakeholders on campus as to how we can support boosting enrollment and finances for the university as a whole
Textbook Department Manager
Barnes and Noble College @UCI
05.2016 - 01.2021
- -Course Material Buyer/Manager for the #2 volume BN store in Western US, department volume of $4.9
- -Lead Course Materials Transition Manager for BN/UCI during the transition period in 2016
- -Primary liaison for all faculty/staff in regard to collection of course material adoptions
- -Created lasting relationships with publisher representatives to drive affordability initiatives
- -Partnered with School of Business Graduate program to provide materials to students, resulting in an additional $250k annually
- -Cultivated a relationship with the Nursing department to provide materials to students, resulting in an increase of $130k annually
- -Collaborated with School of Law to create a concierge VIP event for students on their orientation day
- -Executed multiple book-signing events in store and in classroom settings to promote & celebrate faculty authors on campus
- -Contributed to making UCI #1 during Fall 2019, with the most students taking advantage of Bartleby homework and tutoring solutions, in the company
- -Supported VA and DOR students each quarter, providing course materials and school supplies for student success
- -Oversight of Athletic program with head of athletics department, each quarter, to support students on athletic scholarship
Assistant Store Manager
Barnes and Noble College @University of Tampa
05.2012 - 05.2016
- -Led 20 employees storewide to succeed, with record breaking sales each fiscal year
- -Responsible for Online Order Department - $3m annual sales
- -Buyer - Merchandise and Convenience
- -Created a social hub within the bookstore, by hosting multiple events, including destress events during finals week and VIP night, welcoming freshman, with over 400 attendees
Online Department Supervisor
Barnes and Noble College @UCF
08.2005 - 05.2012
- -Supported department manager in a $6 million department, within a $15 million dollar store
- -Led athletics program on campus, supporting over 350 athletes on scholarship
- -Supported hiring process of 150 new employees, by giving classroom orientations to newly hired booksellers and supported in the interview process
- -Managed website inventory, making sure that product was reflected correctly online
Education
Bachelor of Arts -
University of Central Florida
01.2009
Skills
- Highly effective in fast-paced settings
- Detail-oriented multi-tasker
- 20 years of leadership experience with customer service
- Effective time management and organization within a workplace
- Collaborative team member, skilled in promoting team building and positive attitudes
- Effective communication with consistent follow-up
- Embraces change
- Active Listener
Timeline
District General Manager
Barnes and Noble College- RCCD- Riverside City College, Moreno Valley College, Norco College
11.2023 - Current
Store Manager
Barnes and Noble College @ University of Redlands
01.2021 - 01.2023
Textbook Department Manager
Barnes and Noble College @UCI
05.2016 - 01.2021
Assistant Store Manager
Barnes and Noble College @University of Tampa
05.2012 - 05.2016
Online Department Supervisor
Barnes and Noble College @UCF
08.2005 - 05.2012
Bachelor of Arts -
University of Central Florida