Kristine De La Cerda
El Paso,TX
Summary
Lead Administrative Associate who brings proven leadership, organizational and customer relations skills. Independently solves problems and stays on task to handle diverse business requirements.
Overview
2026
2026
years of professional experience
Work History
Lead Administrative Associate
Marken, A UPS Company
06 2016 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Conducted performance evaluations, providing constructive feedback to support professional development of team members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated with CEC West Team for training on multiple accounts.
- Healthcare trained.
- IDX Trained.
- AOG trained.
- Proficient in MxTMS
- Assisted in scheduling Charter shipments and ensuring order completion.
- Facilitated in scheduling recurring shipments.
- Provide support and monitor International shipments.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Provide Excellent Customer Service and Solve Critical Issues.
- Proficient in Microsoft Word, Excel, Outlook and Power Point.
- Arrange time sensitive Next Flight Out shipments.
- Maintenance a variety of files and records.
- Ensure timely delivery and control costs..
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ability to work under pressure.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Material Handler
FedEx
11 2008 - 03 2009
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Performed cycle counts and inventory control to accurately track product levels.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Team Leader
Agaci Store
09 2007 - 11 2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Office Assistant Certification -
Lamar Salter College
05.2012
Skills
- Communication skills
- Computer skills
- Leadership
- Adaptability
- Call Center Experience
- Problem-solving abilities
- Time management skills
- Microsoft Works
- Positive
- Organizational Skills
- Presentation Skills
- Team Bonding
- Office administration
- Excellent multi-tasking ability
- Performance improvement
- Overseeing daily activities
- People management
Timeline
Lead Administrative Associate
Marken, A UPS Company
06 2016 - Current
Material Handler
FedEx
11 2008 - 03 2009
Team Leader
Agaci Store
09 2007 - 11 2008
Office Assistant Certification -
Lamar Salter College