Kristine Delgado
Henderson,NV
Summary
Proven to excel in high-volume environments, I leveraged my customer service expertise and strong multitasking abilities at Ellis Island Casino to significantly enhance guest satisfaction. By fostering loyal clientele through exceptional service and maintaining stringent cleanliness standards, I contributed to a positive, efficient team dynamic and upheld the establishment's reputation for excellence.
Overview
20
20
years of professional experience
Work History
Bartender
Ellis Island Casino
02.2011 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Cocktail Server
Ellis Island Casino
05.2006 - 05.2011
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Server/Hostess
Ellis Island Casino
02.2005 - 07.2006
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Architecture/Fine Arts
University of Saint Thomas / Philippines
Manila, Philippines12-2001
Skills
- Customer service expertise
- Strong multitasking
- Highly reliable
- Cleanliness and hygiene
Languages
Tagalog/Filipino
Native or Bilingual
Timeline
Bartender
Ellis Island Casino
02.2011 - Current
Cocktail Server
Ellis Island Casino
05.2006 - 05.2011
Server/Hostess
Ellis Island Casino
02.2005 - 07.2006
Associate of Arts - Architecture/Fine Arts
University of Saint Thomas / Philippines
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