Results driven educated professional with experience working in higher education. Demonstrated skilled student success coordinator with strong background helping students overcome barriers and achieve academic success. Strong experience in building productive internal and external relationships to achieve strategic priorities. Proactive and willing to take on additional tasks and functionalities to ensure the achievement of excellence. Capable of excelling individually or in cooperation with teammates. Truly committed to improving the experience of all individuals within sphere of influence. Proven success juggling competing priorities and providing support to multiple stakeholders and projects simultaneously.
Overview
12
12
years of professional experience
Work History
Coordinator
Bunker Hill Community College
Charlestown, MA
07.2014 - Current
Provide support to diverse populations by developing strategies that are equity and culturally minded
Engage students to ascertain academic, personal and professional goals in order to find solution to barriers
Forge successful collaboration with state, Federal and community partnerships establishing connections to enhance and ensure economic mobility for students
Analyze, evaluate, and maintain case management database, collecting, compiling, and disseminating statistical data for improving quality and performance of services provided as well as to close gaps in services and further support program goals
Prepare annual reports and presentations for management and outside stakeholders
Key Accomplishments:
Increased efficiency and provided cost savings by replacing out dated data analytics tool, "BEN", which generated $35K surplus for program.
Voices of Hunger Recognition Award for participation in developing practices for addressing food insecurity on campus leading towards changes in public policy
Distinguished Service Award - COVID Leadership Group
Member of BHCC Center for Equity and Cultural Wealth
Member of BHCC Mental Health Commission
Member of BHCC SLOAP team
Member of Curriculum Committee
Director
Mount Wachusett Community College
Gardner, MA
01.2011 - 04.2014
Spearheaded innovative approaches to resource allocation and strategic planning of 3-year Center of Excellence for Veteran Student Success grant administered by Department of Higher Education's Fund for Improvement of Postsecondary Education (FIPSE).
Measured and reported qualitative and quantitative data on veteran student persistence, retention, and graduation rates in compliance with federal requirements and demonstrated significant increases compared to base line data
Implemented and managed Mentoring Program in collaboration with Massachusetts Commonwealth Corps
Attended and presented at local, state and national conferences on best practices
Served as content expert providing professional development training to staff and faculty and hosted local and state conferences on challenges and barriers of working with veteran students
Developed processes for operational effectiveness within center and other college departments
Key Accomplishments:
Executed, managed, and assessed operational oversight of $400K one stop Center of Excellence Grant
Recipient of Veterans Homestead, Unsung Hero Award
Recipient of Mount Wachusett Community Da Vinci Parachute Award for exceptional work performance.
Received Military Friendly award, on behalf of Mount Wachusett Community College for all three years of FIPSE grant
Recognized by State of MA Department of Higher Education and Department of Veteran Students for establishing
best practices in servicing student veterans.
Recognized by Sentinel Enterprise as Most Fascinating People of 2014.
Documented processes and drafted SOPs to comply with regulations and compliance of grant
Drafted and distributed reports to grant administrator at Department of Higher Education
Education
Master of Arts - Adult Education
University of Phoenix
Arizona
2007
Bachelor of Science - Business Administration
University of Phoenix
Arizona
2005
Skills
Excellent Communication
Strong Organization and Time Management
Analytical and Critical Thinker
Team player
Flexible and Adaptable
Proven Leadership
Program Development
Policy compliance
Learning outcome assessment
Active Listening
Cultural Awareness
Problem-Solving
Dependable and Responsible
Computer Proficient
Student advisement
Academic goal advisement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.