Kristine Dorweiler
Arlington,USA
Summary
Detail-oriented individual with 15+ years of experience in the retail and customer service industries. Skilled in managing operations, resolving complaints, and maintaining high standards of service. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Scale Operator
Northern Metal Recycling
Green Isle, MN
02.2024 - Current
- Oversaw monitoring and resolution of scale malfunctions to ensure uninterrupted operational performance.
- Established and maintained rigorous cleanliness and organization standards to enhance company image.
- Oversaw weigh scale operations, issuing tickets to ensure compliance and streamline transactions.
- Optimized communication processes between scale house yard personnel and management to enhance operational efficiency.
- Managed incoming customer calls to ensure prompt connection with appropriate representatives.
- Facilitated communication with operators to guarantee precise dissemination of product details and updates.
- Streamlined daily reporting workflows by enforcing systematic organization of paperwork and meticulous data entry practices.
- Collaborated with facility staff to identify and implement process improvements for enhanced service delivery.
- Managed documentation accuracy and expedited payment processing to enhance operational efficiency.
- Enhanced customer satisfaction by delivering timely and respectful assistance to truck drivers and clients.
- Optimized operational efficiency by overseeing routing and documentation processes for trucks to facilitate seamless facility access.
- Fostered positive customer experiences through delivery of high-quality service to internal and external clients.
- Facilitated customer communication to address delays and deliver timely solutions.
- Optimized vehicle traffic management during peak hours to enhance productivity while ensuring accuracy and safety compliance.
- Executed systematic weighing and measuring of material types to ensure operational accuracy.
Assembly Worker
Alumacraft Boat Company
Saint Peter, MN
01.2022 - 02.2024
- Conducted thorough analysis of blueprints and sketches to facilitate precise fabrication and installation processes.
- Utilized technical manuals and design blueprints to gather accurate specifications for successful completion of sheet metal projects.
- Managed operation of drill presses, milling machines, and rivet presses to ensure quality production standards.
- Conducted surface treatment operations, including deburring, buffing, and polishing, to eliminate scratches and imperfections.
- Applied hand tools to enhance project quality by achieving smooth finishes and sharp points.
Guest Service Leader
Kwik Trip
Norwood, MN
07.2014 - 12.2021
- Opened additional lanes to accommodate business and guest traffic.
- Liaised with management to assist with general operations, including maintaining fuel pumps and islands, handling tank drop-offs, and processing paperwork.
- Cared for customers for age-restricted products to comply with federal law and company standards.
- Promoted excellent customer service by greeting and acknowledging patrons and driving expeditious check-out experiences.
- Balanced cash register and generated reports for credit and debit sales to accurately track revenue.
- Sold prepared food, including deli sandwiches, pizza, and hot dogs by preparing enticing displays.
- Maintained adequate inventory levels to keep shelves stocked and in-demand merchandise readily available to customers.
- Maintained clean and organized sales floor to promote excellent store appearance and meet and exceed customer expectations.
- Maintained knowledge of policy changes and promotions to better serve customers with current information.
- Increased sales of target items by employing excellent upselling and communication skills.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Solved complaints by customers and issued credits for returned merchandise.
- Collaborated with team members and cross-trained employees in different positions and departments.
Auto Body Technician
180 Collision
Norwood, MN
07.2016 - 12.2017
- Executed vehicle disassembly to assist advisors in evaluating damages and developing comprehensive repair strategies.
- Analyzed repair needs to generate accurate and market-aligned cost quotations for labor and materials.
- Performed surface preparation by filing, grinding, and sanding repaired areas with hand and belt sanders to facilitate high-quality painting outcomes.
- Performed maintenance by repairing and replacing faulty parts to enhance operational efficiency.
- Applied safe and effective techniques to weld broken parts and close gaps, enhancing vehicle safety and appearance.
- Removed upholstery accessories and equipment to ensure thorough vehicle area inspections.
- Conducted thorough inspections and test drives of repaired vehicles to maintain compliance with established safety and quality benchmarks.
- Executed precise mixing of polyester resins and hardeners to ensure optimal performance in restoration projects.
- Performed grinding of final welds to achieve a smooth finish, enhancing overall quality of repairs.
- Employed heat techniques to resolve issues in plastic panels, followed by hand reshaping to achieve desired aesthetics.
- Utilized pick hammers and punches to enhance the quality of body metal by removing imperfections.
Food Service/Cashier
Quick Shop
Arlington, MN
04.2009 - 07.2014
- Managed ingredient storage in refrigeration units to preserve quality and extend shelf life.
- Facilitated creation of special orders by meticulously following dietary requirements and ensuring accurate ingredient selection.
- Performed regular sanitation of workstations, storage areas, and kitchen equipment to mitigate contamination and health risks.
- Oversaw unloading and breakdown of deliveries to optimize stock organization. Managed case stocking and product rotation in cooler to enhance inventory efficiency.
- Performed daily kitchen opening, closing, and shift change responsibilities to maintain a clean and efficient work environment.
- Prepared and trimmed vegetables and meat to enhance culinary presentation and flavor in entrees.
- Facilitated efficient processing of customer transactions to enhance service delivery.
- Managed cash drawer operations to uphold financial integrity and accuracy.
- Facilitated prompt resolution of customer inquiries and complaints to enhance satisfaction.
- Facilitated positive dining experiences by welcoming guests and providing detailed information about menu selections.
- Executed transactions swiftly to enhance service turnaround times and customer satisfaction.
- Oversaw processing of high-volume orders, guaranteeing accuracy in fulfillment and prompt delivery to customers.
- Cultivated a positive work environment through strong communication with both customers and team members.
- Supported inventory management by ensuring proper stocking and rotation of food items to maintain freshness.
- Enhanced customer experience and sales performance through targeted upselling of menu items based on individual preferences.
- Administered various payment methods to facilitate transactions, guaranteeing accurate change and necessary receipts for customer satisfaction.
- Conducted thorough end-of-day register reconciliations to identify and resolve discrepancies in cash totals and transaction records.
- Implemented rigorous food storage protocols and cleanliness measures to uphold health code guidelines.
Education
Associate of Science - Automotive Collision Repair
Hennepin Technical College
Eden Prairie, MN07-2016
Skills
- Assembly
- Upselling
- Quality assurance
- Guest services
- Manufacturing
- Mechanical Knowledge
- Auto Body Repair
- Data entry
- Time management
- Accurate recordkeeping
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
Timeline
Scale Operator
Northern Metal Recycling
02.2024 - Current
Assembly Worker
Alumacraft Boat Company
01.2022 - 02.2024
Auto Body Technician
180 Collision
07.2016 - 12.2017
Guest Service Leader
Kwik Trip
07.2014 - 12.2021
Food Service/Cashier
Quick Shop
04.2009 - 07.2014
Associate of Science - Automotive Collision Repair
Hennepin Technical College