Kristine Duffy
Omaha,NE
Summary
- Dynamic professional with a proven track record in customer service and time management, honed across roles at Nebraska Next Day and as a self-employed cleaner. Excelled in package handling and GPS route planning, enhancing client satisfaction and operational efficiency. Skilled in fostering relationships and solving problems, ensuring repeat business and streamlined delivery services.
- Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Courier
Nebraska Next Day
11.2018 - 11.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
Mail Processor
Nebraska Next Day
11.2018 - 05.2024
- Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
- Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
Cleaning Service
Self-employeed
08.2011 - 11.2018
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Broadcaster
Journal Broadcast Group
10.2009 - 07.2011
- Coordinated live remote broadcasts, ensuring smooth transitions between studio and on-location reporting.
- Proactively pitched story ideas during editorial meetings, often resulting in assignments that showcased my unique perspective and expertise.
- Built strong relationships with community organizations, securing exclusive interviews and coverage of local events.
- Played a vital role in growing the station''s online presence through regular updates on various digital platforms such as websites, blogs, podcasts, and social media accounts.
- Utilized sound editing software to produce polished audio clips for seamless integration into live broadcasts.
- Maintained up-to-date knowledge of industry trends, ensuring the station remained competitive in a rapidly evolving market.
- Increased listener engagement by incorporating interactive elements and social media into broadcasts.
- Streamlined communication between production teams and on-air talent, fostering a cohesive working environment.
Education
Associate of Applied Science - Equine Management
Lamar Community College
Lamar, COAssociate of Applied Science - Electronic Media Broadcasting
Iowa Western Community College
Council Bluffs, IASkills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Excellent driving skills
- Package handling
- Clean Driving Record
- Valid Driver's License
- GPS and route planning
Timeline
Courier
Nebraska Next Day
11.2018 - 11.2024
Mail Processor
Nebraska Next Day
11.2018 - 05.2024
Cleaning Service
Self-employeed
08.2011 - 11.2018
Broadcaster
Journal Broadcast Group
10.2009 - 07.2011
Associate of Applied Science - Equine Management
Lamar Community College
Associate of Applied Science - Electronic Media Broadcasting
Iowa Western Community College
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