Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTINE ELYARD

Wake Forest,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Uber Driver

Uber
01.2024 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Responded to passenger concerns and complaints politely and professionally.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed company guidelines and policies when interacting with passengers.
  • Communicated with passengers regarding estimated time of arrival.
  • Delivered passengers to destinations safely and on time.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Remained calm and poised in emergent situations.

Customer Service Representative

CALIBER COLLISION
05.2023 - 01.2024
  • Greet all customers in a timely, friendly, and professional manner.
  • Answer phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
  • Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
  • Calling potential customers to set up estimates or repairs on their vehicle
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • Assist in customer communication, and insurance company communication throughout the repair process, including what the repair process entails
  • Monitor DRP assignments, estimate/repair appointments
  • Secure proper payments
  • Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are fresh and available for customers at all times
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Administrative Assistant

SODEXO
08.2022 - 05.2023
  • Working in a school setting supporting my Sodexo team
  • Support with payroll (Kronos), invoices, ordering supplies/uniforms, pull information for various reports.
  • Perform a wide range of administrative and general duties such as filing, placing orders, creating spreadsheets using MS Excel & Google Docs, creating menus using MS Publisher and Sodexo software.
  • Communicate with internal and external contacts
  • Served as a point of contact for ALA Carolinas
  • Some human resource functions as needed
  • Record keeping

Business Office Associate (BOA)

CARMAX
12.2021 - 08.2022
  • Maintain coverage at the front information desk
  • Greeting & triaging customers, guide them through paperwork
  • Communicate effectively with customers face to face, phone, and email
  • Answer multi-line phone system
  • Sign and process paperwork associated with an appraisal lane purchase and vehicle sale purchase (eSign and hardcopies)
  • Notarizing Documents
  • Data entry and completing other administrative tasks such as processing payments, disbursements, completing titles, updating customer and vehicle information, contacting finance companies/banks regarding contracts/payoffs, faxing, emailing, and filing
  • Cash handling, including receiving and counting money, distributing funds, closing the drawer, preparing deposits, balancing, and handling of safe with consideration to security

Club Manager

ANYTIME FITNESS
12.2016 - 12.2021
  • Greeting members/perspective members
  • Keeping a friendly positive atmosphere, interface with customers daily to ensure client satisfaction and resolve any issues in an effective and timely manner
  • Membership sales, lead follow ups
  • Scheduling facility tours and training clients
  • Cash handling/credit card processing
  • Inbound and outbound phone calls
  • Other administrative tasks such as emails, scanning, filing, billing, collections, data entry, Microsoft Office tasks, organizing, inventory, some vendor relations
  • Assist in conducting hiring of new employees
  • Conflict resolution
  • Coordinating with local high schools for student internships
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Developed promotional campaigns to attract new customers and increase brand awareness.
  • Planned, organized, and coordinated special events and celebrations.

Education

No Degree - Office Administration-HRM

Wake Technical Community College
Raleigh, NC
06.2025

Diploma - Medical Billing & Coding

Living Arts College@School of Communication Arts
Raleigh, NC
05.2016

High School Diploma -

Cato-Meridian Senior High School
Cato, NY

Skills

  • Complaint resolution
  • Appointment Scheduling
  • Account updating
  • Data Collection
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Microsoft Office Suite
  • Computer Proficiency
  • CRM Software
  • Customer RMA management
  • Administrative Support
  • Account Management
  • Record preparation
  • Building rapport
  • Active Listening
  • Microsoft Outlook
  • Customer Relationship Management (CRM)
  • Clerical Support
  • Customer Relations
  • Professional telephone demeanor
  • Customer Service

Timeline

Uber Driver

Uber
01.2024 - Current

Customer Service Representative

CALIBER COLLISION
05.2023 - 01.2024

Administrative Assistant

SODEXO
08.2022 - 05.2023

Business Office Associate (BOA)

CARMAX
12.2021 - 08.2022

Club Manager

ANYTIME FITNESS
12.2016 - 12.2021

No Degree - Office Administration-HRM

Wake Technical Community College

Diploma - Medical Billing & Coding

Living Arts College@School of Communication Arts

High School Diploma -

Cato-Meridian Senior High School

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KRISTINE ELYARD