KRISTINE ENDRINA
CORPUS CHRISTI,TX
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Associate /Airport Ramp Agent
Envoy Air Inc.
05.2025 - Current
- Help customers every day with positive attitude and focus on customer satisfaction.
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
- Ensures high level of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Cross-trained and provide support for ramp services and cabin appearance.
Claims Processing Utilization Review Officer
Department of Public Health and Social Services
08.2018 - 02.2025
- Assigned to Operations Section with daily face-to-face / telephone interactions with internal and external clients to address concerns and achieve daily productions targets.
- Established effective relationships with key stakeholders, such as health care providers to ensure smooth transactions.
- Coordinate / conduct meeting with different departments or health care providers to address complex issues, leading to more efficient problem-solving processes.
- Ensure processing and appropriate payment of medical claims within the required turn-a-round time.
- Evaluated staff performance and provided coaching to address inefficiencies.
Social Insurance Officer 1 /Market Specialist
Philippine Health Insurance Corporation Regional Office XII
12.2003 - 08.2017
- Provided exceptional customer service by promptly responding to client questions and concerns regarding benefits and claim payments.
- Managed large caseloads while maintaining strict adherence to deadlines, guaranteeing timely completion of all tasks related to claims adjudication, review and approval.
- Provided ongoing support and collaboration with co-workers to promote a positive work environment conducive to professional growth and development.
- Utilized specialized software to capture and process data for task completion and reporting.
Education
Bachelor of Science - Nursing
Dr. Domingo B. Tamondong Memorial School Inc.
Esperanza, Sultan Kudarat, Philippines 03-2007
Bachelor of Science - Computer Science
Ateneo De Davao University
Davao City, Philippines 03-2002
High School Diploma -
Notre Dame of Isulan High School
Isulan, Sultan Kudarat, Philippines 03-1998
Skills
- Customer service
- Customer support
- Team collaboration
- Complaint handling
- Complex Problem-solving
Certification
EAG Regional New Hire Ramp Training, 06/05/25, American Airlines Group
EAG Regional CSA Training, 07/24/25, American Airlines Group
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Customer Service Associate /Airport Ramp Agent
Envoy Air Inc.
05.2025 - Current
Claims Processing Utilization Review Officer
Department of Public Health and Social Services
08.2018 - 02.2025
Social Insurance Officer 1 /Market Specialist
Philippine Health Insurance Corporation Regional Office XII
12.2003 - 08.2017
Bachelor of Science - Nursing
Dr. Domingo B. Tamondong Memorial School Inc.
Bachelor of Science - Computer Science
Ateneo De Davao University
High School Diploma -
Notre Dame of Isulan High School