Kristine Enriquez
Philadelphia,PA
Summary
A highly motivated leader with extensive experience in administrative work, and management seeking stimulating employment with a dynamic organization.
Overview
19
19
years of professional experience
Work History
Event Coordinator - Floor Manager
Chabaa Thai and Yanako
10.2018 - Current
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Created catering menu based upon client specifications, event type, dietary needs. Arranged linens and table settings according to seating plan and event theme. Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Managing two sister restaurants and their employees, creating schedules for employees according to requests, carefully interviewed, selected, trained and supervised staff. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business, purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies, correctly calculated inventory and ordered appropriate supplies
- Led and directed team members on effective methods, operations and procedures. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Extremely proficient in restaurant administrative aspects including: Lavu Point of Sale (POS) system, answering phones, taking messages, moving and arranging tables, chairs and place settings along with organized seating for groups with special needs. Serving guests, bagging to-go items, and having extensive food knowledge of both Thai and sushi cuisine.
Patient Care Coordinator
Ivy Rehab
05.2021 - 12.2023
- Acted as the main point of contact for patients, doctors, clinic staff ensuring effective communication and coordination between all parties. Reviewed medical charts, maintaining a high level of accuracy and attention to detail. Monitored incoming phone calls and clinic visitors to facilitate accurate, timely, and positive communication. Managed general office duties and patient scheduling. Provided a personalized and comforting experience by escorting patients to appropriate treatment locations.
- Oversaw the collection of insurance co-payments, patient registration, and reconciliation of daily schedules. Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures, including open communication with legal representatives. Worked closely with case managers of Workers Compensation and as well with Motor Vehicle Accident patients.
- Managed the billing process, including charge entry, claims submission, and payment posting. Conducted thorough investigation of insurance verification, coverage and eligibility. Resolved billing inquiries from patients, insurance companies, with internal staff. Submitted appeals for denied claims, leading to increased reimbursement rates. Collaborated with the billing department to address insurance and billing issues.
Cleaner - Reception - Social Media
Philadelphia Woodworks
05.2017 - 06.2018
- Primary custodian of an 8,000 square foot woodshop warehouse. Responsibilities included classroom preparation, answering phones, taking messages, recruiting and enrolling new students in classes, giving tours of the facility, and scheduling private instructions and custom millworks with our coaches. Keeping social media relevant and up-to-date with pictures of events, classes, and member projects.
Assistant Manager
Ciao Pizza Italian Restaurant
08.2013 - 06.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Worked at stations including pizza, salad, sandwich, and dessert at a busy restaurant in Center City. Assisted in maintaining preparation and service areas in a sanitary condition. Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Physical Therapist Aide
Main Street Physical Therapy
08.2013 - 06.2015
- Aided and counseled patients adjusting to permanent physical disabilities. Assisted therapists with hot pack and cold packs, cleaning and other various tasks.
- Organized forms, made photocopies, filed records and prepared correspondence and reports. Scanned documentation and entered into the database.
Shop - Cashier
Park Bake
01.2005 - 09.2010
- Carefully and attentively took customer orders by phone and in-person. Effectively prepared, stored, rotated and stocked product. Served hundreds of bakery customers daily with professional and effective customer service.
- Assisted bakers, and cake decorators. Decorated cakes when needed, added filing to cookies, cut bread, prepared soup and coffee to customers.
Education
Bachelor's Degree - Interior Design
The Art Institute Of Philadelphia
Philadelphia, PA2016
Liberal Arts: Liberal Arts And General Studies
Suffolk Community College
Brentwood, NY2010
Diploma - undefined
Kings Park Highschool
Kings Park, NY2009
Skills
- Computer proficiency including Data Entry, Microsoft Word, PowerPoint, GoogleSheets
- Experienced in social media management menu planning, vendor and contract negotiations and email marketing
- Service-oriented, point of sale (POS) system operation, payment processing, merchandising familiarity and inventory Articulate and well-spoken, excellent communication skills New hire training along with managerial supervision
- Patient Confidentiality and data security, office administration, patient care coordination, insurance verification and medical data collection
Timeline
Patient Care Coordinator
Ivy Rehab
05.2021 - 12.2023
Event Coordinator - Floor Manager
Chabaa Thai and Yanako
10.2018 - Current
Cleaner - Reception - Social Media
Philadelphia Woodworks
05.2017 - 06.2018
Assistant Manager
Ciao Pizza Italian Restaurant
08.2013 - 06.2015
Physical Therapist Aide
Main Street Physical Therapy
08.2013 - 06.2015
Shop - Cashier
Park Bake
01.2005 - 09.2010
Bachelor's Degree - Interior Design
The Art Institute Of Philadelphia
Liberal Arts: Liberal Arts And General Studies
Suffolk Community College
Diploma - undefined
Kings Park Highschool