Kristine Erickson
Biddeford,ME
Summary
Enthusiastic and reliable professional takes pride in providing customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Experience with delivering administrative excellence, including clerical support and public interaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Main Bartender
Alisson's Restaurant
03.2012 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Front Desk Receptionist
Comfort Inn & Suites
02.2010 - 10.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed guest stays.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Office Assistant
Baywatch Realty
02.2010 - 03.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Various tasks as assigned.
Education
Medical Assisting
Southern Maine Community College
South Portland, ME05.2024
High School Diploma -
Massabesic High School
Waterboro, ME06.2007
Skills
- Guest Relations Management
- Guest Engagement
- Hospitality Service Expertise
- Office Organization
- Safe Food Handling
- Order Delivery Practices
- Clerical Support
- Cash Handling
Certification
- CNP - Certified Notary Public
Timeline
Server/Main Bartender
Alisson's Restaurant
03.2012 - Current
Front Desk Receptionist
Comfort Inn & Suites
02.2010 - 10.2012
Office Assistant
Baywatch Realty
02.2010 - 03.2012
Medical Assisting
Southern Maine Community College
High School Diploma -
Massabesic High School
Similar Profiles
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Murielle Ouandji YongwaMurielle Ouandji Yongwa
Caregiver at Right At Home Health CareCaregiver at Right At Home Health Care
DAVANIE GREENDAVANIE GREEN
Receptionist at Hidden Pond - KRCReceptionist at Hidden Pond - KRC