Kristine Fairchild
Lexington,SC
Summary
Dynamic leader with a proven track record at MedMutual Protect enhancing agency effectiveness through process improvement and strong relationship building.
Skilled in strategic planning and driving team collaboration to achieve business goals with a keen eye for detail and strong sense of urgency.
Skilled in Microsoft Office and adept at fostering team development.
Known for adaptability and reliability, with focus on delivering impactful results in dynamic environments.
Overview
29
29
years of professional experience
Work History
Agency Development Manager
MedMutual Protect
04.2024 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Spearhead agency growth strategies, fostering partnerships cross-functionally to assess various implementation processes.
- Optimize agency performance through data-driven decision making.
- Cultivate strong relationships with agents and stakeholders, facilitating knowledge sharing and best practices to enhance overall agency effectiveness.
- Work with TPAs and vendors to establish seamless workflows for all parties involved.
- Project-manage onboarding tasks by priority.
- Onboard/terminate agents.
- Lead tracking.
- Compliance reporting for agency.
Field Admin Supervisor
MedMutual Protect
06.2020 - 04.2024
- Interviewed, hired, and trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Lead team through 50% downsizing and transitioning from in-office to remote work.
- Drive operational excellence by setting clear KPIs and fostering a culture of continuous improvement.
- Develop and execute novel administrative processes, resulting in improved efficiency. Implemented digital transformation initiatives to modernized field operations.
- Encourage strong interdepartmental relationships to ensure seamless field operations. Mentor team members, promoting skill development and career growth.
Administrative Office Assistant
MedMutual Protect (formerly Kemper Health)
08.2005 - 06.2020
- Managed day-to-day office tasks for three managers and one regional vice president, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Enhanced communication between departments by coordinating meetings and maintaining shared calendars.
- Facilitated interdepartmental collaboration through clear communication channels and regular status updates on ongoing projects.
Stay-at-Home Mom
The Fairchild Manor
12.1998 - 08.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Graduated two children from college with quality employment and both are psychologically sound.
- Proven ability to learn quickly and adapt to new situations.
Managed Care Specialist
Home Care Concepts of America
02.1998 - 12.1998
- Facilitated communication between healthcare providers, insurers, and patients, simplifying complex issues related to managed care services.
- Negotiated favorable contracts with healthcare providers to ensure cost-effective services for clients.
- Collaborated with internal departments to resolve escalated issues impacting patient satisfaction or plan operations.
- Contributed towards business growth by identifying opportunities for expanding service offerings or improving existing ones based on market research findings.
Provider Relations Representative
Olsten Kimberly Quality Care
02.1996 - 02.1998
- Strengthened provider networks through regular outreach and relationship building activities.
- Implemented efficient provider onboarding system, reducing processing time and improving network growth, directly impacting service accessibility.
- Offered comprehensive support to healthcare providers, ensuring compliance with regulations and facilitating smooth integration into the Olsten Network.
- Answered provider inquiries via email, telephone and written correspondence.
Education
Bachelor of Arts - Biology
Sam Houston State University
Huntsville, TXSkills
Process improvement
Escalation resolution
Effective written and oral communication
Attention to detail
Problem-solving skills
Relationship building
Agile learner
Proactive thinker
Microsoft Office, SBS
People management
Accomplishments
* Established and maintain strong relationships with our TPAs, customers, vendors and cross-functionally through bi-monthly, monthly, quarterly meetings.
* Completed a large onboarding project with a team of two and we successfully met the goal which led to a 15%+ increase in company sales for 2024.
* Helped in streamlining workflows for onboarding agents more efficiently, as well as written instructions for our team with onboarding rules, guidelines and troubleshooting tips.
* Worked with parent company after 2022 acquisition to rebrand, move field offices and transition all IT equipment from previous company.
* Lead team through an operational system transition successfully all while training a lead admin to take my role as I moved into new position.
* Resolved countless customer issues during my tenure to the customer's satisfaction.
Timeline
Agency Development Manager
MedMutual Protect
04.2024 - Current
Field Admin Supervisor
MedMutual Protect
06.2020 - 04.2024
Administrative Office Assistant
MedMutual Protect (formerly Kemper Health)
08.2005 - 06.2020
Stay-at-Home Mom
The Fairchild Manor
12.1998 - 08.2005
Managed Care Specialist
Home Care Concepts of America
02.1998 - 12.1998
Provider Relations Representative
Olsten Kimberly Quality Care
02.1996 - 02.1998
Bachelor of Arts - Biology
Sam Houston State University
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