Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Fraelich

Springfield,PA

Summary

Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.

Overview

25
25
years of professional experience

Work History

Registration Scheduling Specialist

Main Line Health System
04.2009 - 10.2024
  • Provided detailed information about available services and requirements.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances..
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic..
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bed Control Coordinator

Main Line Health
04.2007 - 04.2009
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Implemented successful healthcare program through professionalism, quality of care and patient satisfaction.
  • Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
  • Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
  • Ensured accurate billing for patients'' stay durations by maintaining precise records of room changes and transfers within the electronic health record system.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Client Service Representative

Old Marple Animal Hospital
01.2000 - 01.2007
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Arts - Office Administration

Delaware County Community College
Media, PA

Skills

  • Customer relations skills
  • EPIC software system
  • Recordkeeping understanding
  • Documentation skills
  • Customer relations abilities
  • Professional telephone demeanor
  • Cross-functional coordination
  • Professional demeanor on telephone
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Effective Multitasking
  • Patient Registration
  • Insurance Verification
  • Medical Terminology
  • Client Relations
  • Schedule Management
  • Telephone Etiquette
  • Staff Coordination
  • Account Management
  • Recordkeeping expertise
  • Documentation proficiency
  • Dependability
  • Customer Satisfaction
  • Organizational Skills

Timeline

Registration Scheduling Specialist

Main Line Health System
04.2009 - 10.2024

Bed Control Coordinator

Main Line Health
04.2007 - 04.2009

Client Service Representative

Old Marple Animal Hospital
01.2000 - 01.2007

Associate of Arts - Office Administration

Delaware County Community College

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Kristine Fraelich