Summary
Overview
Work History
Education
Skills
Awardsaffiliations
Skillstools
Languages
Timeline
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KRISTINE G. CLOMAN WOODY

Liverpool,USA

Summary

I am a bilingual, proactive, and adaptable team player with strong communication and problem-solving skills. I am committed to efficiency, continuous improvement, and promoting a positive work environment. I enjoy helping others and contributing to a collaborative and efficient workplace.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate | Ambassador Training Retraining Specialist

Amazon Fulfillment Center
11.2023 - 11.2024
  • Trained and Onboarded New Hires: Successfully mentored and trained new employees, ensuring they understood company processes, policies, and quality standards
  • Maintained High Standards of Performance: Actively engaged in tracking employee performance, identifying areas for improvement, and providing constructive feedback to maintain consistent productivity
  • Promoted Retention & Employee Engagement: Focused on fostering a positive work environment, addressing concerns around employee satisfaction, and ensuring associates were motivated to stay with the company
  • Quality Assurance & Auditing: Regularly conducted audits and evaluations of associate work, ensuring compliance with quality standards, and addressing any performance issues promptly to maintain high service standards
  • Accurately picked and packed customer orders, consistently meeting or exceeding daily targets
  • Utilized RF scanners to maintain efficiency and accuracy in the order fulfillment process
  • Maintained high standards for safety, quality, and operational procedures
  • Conducted cycle counts, simple bin, simple record count discrepancies to ensure accurate stock levels
  • Assisted in organizing warehouse inventory to streamline operations and reduce retrieval time

Bilingual Customer Service Representative

EZ-Pass NY Remote
08.2021 - 01.2022
  • Provided bilingual customer service to a diverse range of clients, assisting with account inquiries, payments, and technical support in both English and [Language]
  • Handled high call volumes while maintaining a high level of customer satisfaction, resolving issues efficiently and professionally
  • Educated customers on EZ-Pass products, services, and policies, ensuring clear communication and understanding of the system
  • Assisted with troubleshooting and technical issues related to transponders, billing discrepancies, and account management
  • Collaborated with team members and supervisors to ensure the smooth operation of customer service processes
  • Demonstrated cultural sensitivity and adaptability when working with non-English speaking customers, enhancing overall service experience

Education

High School Diploma - Tourism & Management

Gabriela Mistral High School
12.2015

CYB.AS - Cybersecurity

Onondaga Community College
Syracuse, NY
12.2023

Skills

  • Microsoft Office Suite (Excel, Word, Outlook)
  • Safety & Compliance
  • Attention to detail
  • Multitasking and organization
  • Quality assurance
  • Willing to learn

Awardsaffiliations

  • English Language certificated, OCM- BOCES, 09/01/16 - 06/01/18
  • Education Opportunity Program Member (EOP), 08/01/20
  • Collegiate of Science & Technology Entry Program Member (CSTEP), 08/01/20

Skillstools

  • Microsoft Office Suite (Excel, Word, Outlook)
  • Problem Solving & Conflict Resolution
  • Safety & Compliance
  • Time Management & Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Associate | Ambassador Training Retraining Specialist

Amazon Fulfillment Center
11.2023 - 11.2024

Bilingual Customer Service Representative

EZ-Pass NY Remote
08.2021 - 01.2022

CYB.AS - Cybersecurity

Onondaga Community College

High School Diploma - Tourism & Management

Gabriela Mistral High School

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KRISTINE G. CLOMAN WOODY