Kristine Goins
Gardena,CA
Summary
At VC3, Inc, a seasoned Senior Client Solutions Specialist adept in CRM software and team collaboration, I spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. By developing customized solutions and leveraging strong empathy, I not only resolved complex issues but also drove revenue growth, showcasing a blend of strategic acumen and client-centric approach.
Overview
10
10
years of professional experience
Work History
Senior Client Solutions Specialist
VC3, Inc
Remote, SC
02.2015 - Current
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reduced process lags by training employees on best practices and protocols.
- Recognized security risks to properly handle situations.
- Researched and adequately resolved client questions and issues.
- Created customized solutions for client requests, developing tailored strategies to meet their individual needs.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Created and delivered product presentations to potential and current clients.
Education
Associate of Applied Science - Accounting
Hibbing Community College
Hibbing, MN04-2015
Associate of Applied Science - Medical Insurance Coding/Billing
Devry University
California City, CA06-2013
Associate of Applied Science - Legal Administration
Hibbing Community College
Hibbing, MN05-2011
Skills
- CRM software proficiency
- Performance tracking
- Cross-functional coordination
- Financial acumen
- Strong empathy
- Client needs assessment
- Attention to detail
- Team collaboration
- Team building
- Acquire new business
- Order processing
- Sales cycle management
- Effective customer upselling
- Decision-making
- Serve customers
- Sales techniques
- Customer engagement
Timeline
Senior Client Solutions Specialist
VC3, Inc
02.2015 - Current
Associate of Applied Science - Accounting
Hibbing Community College
Associate of Applied Science - Medical Insurance Coding/Billing
Devry University
Associate of Applied Science - Legal Administration
Hibbing Community College
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