KRISTINE GREGOIRE
Seattle,WA
Summary
Equipped with academic training in project management life cycles and knowledge areas, the skills necessary to effectively manage projects. Recognized for an organized, responsive, efficient, detail-oriented, hard-working, and dependable work style. Thrive in demanding environments and known for analytical thinking and quick reactions to problems and situations. Successfully negotiated contracts, developed and coordinated projects, and maintained professional relationships with agencies and vendors. A collaborative team player who challenges current practices to drive improvement, always prioritizing the customer. Strong interpersonal and communication skills, including excellent writing and presentation abilities. Actively involved in budget planning, development, and analysis. Experienced in generating reports, analyzing data, and providing recommendations. Taking initiative is a natural trait due to excellent academic training in Project Management and strong coordination abilities.
Overview
28
28
years of professional experience
Work History
Consultant
Public Consulting Group LLC
2022.06 - Current
- Washington State Lead responsible for supporting PCG’s web-based Individualized Education Program solution, used by more than 260 Washington State school districts. Cultivating and sustaining strategic partnerships across customer organizations (school districts) to ensure successful partnerships resulting in increased business opportunities.
- Liaison with customers, management, and development team to better understand customer needs and recommend appropriate solutions.
- Fostering strong client relationships by actively listening to client needs and providing tailored solutions, enhancing client satisfaction.
- Analyzing market trends, competitors, and customer needs to identify new business opportunities leading to increased market share.
- Has a deep understanding of multiple products and services to help evaluate the approach to market.
- Strong analytical skills to identify patterns and trends for making informed decisions.
- Working collaboratively with colleagues and stakeholders across various levels of various organizations.
- Partners with peers at all levels to positively influence project outcomes.
- Strong and effective working relationships across the PCG Practice Areas.
- Sought by peers at all levels for insights and advisory.
- Budgets, monitors, forecasts, and models the financial parameters of projects and delivers business results in line with revenue, cost, margin, value, and expectations.
- Leading sales efforts, including prospecting, proposal development and presentations to secure new opportunities and clients.
- Identifying new and emerging opportunities within the industry.
- Evaluating client needs and expectations, establishing clear goals for each consulting engagement.
- Enhancing communication among team members to foster a collaborative and supportive work environment.
- Designing tailored training programs for employees at various levels within the organization, boosting overall skill sets.
- Facilitating User Groups, Office Hours, Trainings to build relationships, share knowledge and enhance the customer experience.
Lead Client Service Associate
Public Consulting Group LLC
2020.03 - 2022.06
- Responsible for overseeing Washington State school district support for PCG’s web-based Individualized Education Program solution, used by more than 260 Washington State school districts including IEP Online, 504 Plans, Translation, Progress Track & IEP Online Connect as well as supporting districts with new implementation of products.
- Managing and leading a team of customer service representatives, providing training, and coaching to ensure high-quality service.
- Monitoring team performance, setting customer service metrics, and analyzing data to inform service improvements.
- Developing customer service policies and procedures.
- Handling customer inquiries, complaints, and comments and ensuring customers’ issues are resolved in a timely manner.
- Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
- Providing customer service training to new and existing employees.
Inclusive Education Budget & Staffing Specialist
Kent School District 415
2012.11 - 2020.03
- Development & management of $53 million budget for the district including planning, monitoring expenditures, implementing budget changes, tracking specific data parameters & resolving budget issues.
- Analyzed & converted data into useful, logical information & presents actionable recommendations to administrators.
- Plan & conduct routine budgeting work including the preparation of worksheets, computations & reports
- Providing guidance to assigned departments & agencies regarding budget preparation, policies, procedures & practices.
- Project manager on yearly Safety Net grant generating $3.7 million (2019) in reimbursement for high need students as well as various projects in Inclusive Education Department including file conversion and office reconfiguration.
- Built and sustained relationships with a wide variety of staff at all levels of the district including Financial Services, Human Resources, building principals, and various department heads.
- Working with a variety of staffing agencies in recruiting, interviewing & hiring staff as needed.
- Development, negotiation, coordination & maintenance of contracts.
- Building relationships with agency representatives, prospective clients, staff & vendors.
- Collaborating with principals & staff at 42 buildings providing customer service, support & building trust within the organization.
- Thinking beyond tactical transactions & problem-solving in creative ways to perform cost comparisons, statistical analysis, program performance evaluations, cost/benefit analysis & long-term forecasts for staffing.
Special Education Compliance Specialist
Kent School District 415
2010.03 - 2012.10
- Independently coordinated, facilitated, and ensured accuracy of federal & state special education data while maintaining a $5.7 million budget including monitoring expenditures, implementing budget changes, tracking specific data parameters & resolving budget issues.
- Maintaining federal & state status reports to include compiling, maintaining, preparing data & spreadsheets to complete program information for grant applications.
- Support for required financial, legal & compliance activities to the Executive Director of Inclusive Education.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Preparing data for state monitoring & audits including disproportionality data, non-compliance issues, data retention & disposition.
Special Education Buyer/Special Services
Kent School District 415
2007.06 - 2010.02
- Purchasing supplemental curriculum, office supplies, test kits & protocols for special education teachers, school psychologists, Speech Language Pathologists, OT/PTs as well as the district special education department of forty employees.
- Collaborating with vendors and sales representatives, building professional relationships, and negotiating prices.
- Balancing & maintaining specialist budgets and IEP stipends budget sheets.
- Processing conference and workshop registrations
- Processing timesheets, conference requests and special education requests.
- Processing employee travel requests, mileage/travel reimbursements, and employee reimbursements.
- Developed a tracking/inventory system for curriculum, technology, and specialist equipment.
Advertising Assistant Account Executive
Publiciss (Formerly EvansGroup)
1997.03 - 1998.03
- Servicing advertising accounts of Eagle Hardware & Garden and The Seattle Times.
- Planning and overseeing all marketing, advertising and promotional projects including television, radio & print production.
- Planning & implementing client budget, including monthly tracking of year-to-date spending.
- Overseeing client billing & projections.
- Discussing/resolving client concerns/problems.
- Assisted in the planning and execution of promotional events, generating increased brand awareness among target audiences.
- Planning and implementing client sports sponsorships including promotions with teams such as the Seattle Mariners & the Utah Jazz.
- Promoted to Assistant Account Manager within one year with the company.
Advertising Coordinator
Publiss (Formerly EvansGroup)
1996.03 - 1997.03
- Supported account managers in servicing advertising accounts.
- Assisted with marketing, advertising and promotional projects including television, radio and print production.
- Supported working with client budgets, client billing and projections.
- Worked with clients to resolve any concerns or problems.
- Planned and executed promotions and special events from concept to completion.
- Streamlined communication between internal departments and external agencies for efficient project management.
Education
Graduate Certificate in Project Management - Master's Certificate Project Management
City University of Seattle
Seattle, WA06.2019
Bachelor of Arts - Communications
University of Washington
Seattle, WA12.1992
Skills
- Product Strategy
- Project Management
- Contract Negotiations
- Problem-Solving
- Written Communication
- Marketing/Advertising
- Data Analysis
- Budget Management
- Customer Experience
- Cross-Functional Collaboration
- Presentation Skills
- Data Analysis
- Attention to Detail
- Client Relationships
- User Support
Websites
References
PERSONAL & PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Consultant
Public Consulting Group LLC
2022.06 - Current
Lead Client Service Associate
Public Consulting Group LLC
2020.03 - 2022.06
Inclusive Education Budget & Staffing Specialist
Kent School District 415
2012.11 - 2020.03
Special Education Compliance Specialist
Kent School District 415
2010.03 - 2012.10
Special Education Buyer/Special Services
Kent School District 415
2007.06 - 2010.02
Advertising Assistant Account Executive
Publiciss (Formerly EvansGroup)
1997.03 - 1998.03
Advertising Coordinator
Publiss (Formerly EvansGroup)
1996.03 - 1997.03
Graduate Certificate in Project Management - Master's Certificate Project Management
City University of Seattle
Bachelor of Arts - Communications
University of Washington
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