Hi, I’m
KRISTINE HALL
DeFuniak Springs,FL
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
years of professional experience
Work History
Alorica
Customer Service Representative
05.2021 - 04.2024
Job overview
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Commonwealth Safe, Lock & Security
Office Manager
02.2009 - 02.2018
Job overview
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team team-building activities.
- Developed and implemented office policies and procedures.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Wachovia Bank
Head Bank Teller
01.1997 - 01.2003
Job overview
- Developed and maintained relationships with customers through providing exceptional customer service experiences.
- Monitored staff performance regularly to identify areas needing improvement.
- Provided training to new employees on proper cash handling techniques, and customer service standards.
- Conducted cash-handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
Education
Tidewater Community CollegeNorfolk, VA
Some College (No Degree) from Landscape Horticulture
Westford AcademyWestford, MA
High School Diploma
06-1988
Skills
- Inbound and Outbound Calling
- Call Management
- Microsoft Office Suite
- Dispute Resolution
- Call Center Operations
- Payment Processing
- Scheduling
- Information Security
- Office equipment proficiency
- Computer Proficiency
- Credit adjustments
- Customer Service
Timeline
Customer Service Representative
Alorica
05.2021 - 04.2024
Office Manager
Commonwealth Safe, Lock & Security
02.2009 - 02.2018
Head Bank Teller
Wachovia Bank
01.1997 - 01.2003
Tidewater Community College
Some College (No Degree) from Landscape Horticulture
Westford Academy
High School Diploma
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