Kristine Heald
Plainfield,IN
Summary
Results-driven professional bringing 10+ years of experience in business operations. Focused on boosting team efficiency and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance, and records management. Successful at troubleshooting and resolving problems along with keeping facilities organized. Effective communication, multitasking, organization and planning abilities paired with a hardworking mentality. Organized and dependable candidate successful in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals.
Overview
22
22
years of professional experience
1
1
Language
Work History
Mobile Boutique Owner
Self Employed
04.2017 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $4000.
Outbound Warehouse Associate
Apotex Corp
05.2021 - 10.2023
- Check shipments against paperwork and signed documents
- Uncovered and resolve errors
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Managed time effectively while handling multiple responsibilities simultaneously in fast-paced warehouse setting without sacrificing attention to detail or quality standards
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Entered information into warehouse management system using handheld scanners and computer terminals
- Collaborated with inventory management
- Assisted with Quality Control issues
- Trained on hazardous material shipping for aircraft\
- SAP warehouse management system
Owner/Sole Proprietor
HotWheelz Custom Autos LLC
05.2016 - 12.2020
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Maintain updated knowledge of regulatory changes to adjust business operations accordingly
- Completed all required paperwork for State
- Completed and filed all titles
- Reviewed all customer files making sure all documents were completed correctly and included as necessary
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hair Stylist
Self Employed
08.2009 - 05.2016
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination per state health department
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Completed all scheduling
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Bookkeeping including billing, accounts payable and receivable
Ramp Agent Supervisor
FedEx Express
06.2002 - 08.2008
- Kept all documentation and records accurate and up to date with latest data to prevent errors in processing delivery.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Oversaw cargo loading operations and achieve proper weight distribution and maintain safety.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
- Completed hazardous material documentation for aircraft and truck deliveries.
- Conducted weight and balance loading on aircraft.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Maintained proper documentation of all hazardous materials handled on the ramp area according to federal regulations.
Education
Bachelor of Science - Criminology
Indiana State University
Terre Haute, IndianaSkills
- Organizational skills
- Computer literacy, Documentation review
- Customer Service, Communication skills
- Staff Supervision
- Decision Making
- Time Management
- Problem Solving
- Inventory Management
- Load Planning
- Weight/Balance Loading
- Skip Tracing
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outbound Warehouse Associate
Apotex Corp
05.2021 - 10.2023
Mobile Boutique Owner
Self Employed
04.2017 - Current
Owner/Sole Proprietor
HotWheelz Custom Autos LLC
05.2016 - 12.2020
Hair Stylist
Self Employed
08.2009 - 05.2016
Ramp Agent Supervisor
FedEx Express
06.2002 - 08.2008
Bachelor of Science - Criminology
Indiana State University
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