Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Henriquez

Lancaster,CA

Summary

Friendly and enthusiastic Sales Associate with 11 years of experience. Highly successful at upselling and promoting new products. Welcoming Customer Service Cashier adept at greeting several customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment.

Overview

11
11
years of professional experience

Work History

Restaurant Hostess/Shift Supervisor

Venice Whaler
Los Angeles, California
07.2024 - 07.2025
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Recovery Coach

Exodus Recovery
Los Angeles, CA
12.2021 - 03.2025
  • Implemented personalized treatment plans and monitored progress.
  • Put together list of applicable resources and helped secure necessary referrals.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Attended treatment meetings to outline and review plans.
  • Outreaching in skid row and help those in need .

Grill /Beverage Cart Attendant/Supervisor

Soboba Casino Resort
San Jacinto , CA
08.2021 - 03.2024
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
  • Reorganized storage areas, prioritizing specialty and expiring beverages to maximize sales and decrease waste.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Executed cash transactions quickly and accurately.
  • Kept accurate records of sales, inventory, and customer feedback for management review.
  • In charge of schedules , delivery's and invoices.

Hostess/Cashier

Soboba Casino Resort
San Jacinto , CA
01.2020 - 04.2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Helped servers and bartenders with any issues they encountered while cash handling or understanding promotional offers .
  • Assisted in many ways such as bussing or serving if servers needed any assistance .

Barista/Cashier

Morongo Casino
Cabazon, CA
10.2016 - 01.2020
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with special services ,account updates and promotional options .
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency .
  • Maintained clean ,sanitized and well organized food preparation zones.
  • Responsible for preparing hot and cold beverages such as teas ,coffees , and specialty beverages.

Barista Supervisor

Coffee Bean & Tea Leaf
Los Angeles, CA
10.2014 - 12.2015
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Weighed, ground and packed coffee per customer orders.
  • Greeted guests with pleasant smile and superior customer service.
  • Conducted regular staff meetings to share updates and gather feedback for improvements.

Education

High School Diploma -

View Park Preparatory Accelerated High School
Los Angeles, CA
12.2014

Skills

  • Guest service
  • Point of sale knowledge
  • Cash drawer management
  • Multitasking ability
  • Knowledge of POS systems
  • Safe food handling

Timeline

Restaurant Hostess/Shift Supervisor

Venice Whaler
07.2024 - 07.2025

Recovery Coach

Exodus Recovery
12.2021 - 03.2025

Grill /Beverage Cart Attendant/Supervisor

Soboba Casino Resort
08.2021 - 03.2024

Hostess/Cashier

Soboba Casino Resort
01.2020 - 04.2021

Barista/Cashier

Morongo Casino
10.2016 - 01.2020

Barista Supervisor

Coffee Bean & Tea Leaf
10.2014 - 12.2015

High School Diploma -

View Park Preparatory Accelerated High School

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