Kristine Hoffman
Jeffersonville,IN
Summary
Proven Substance Abuse Tech from The Commitment House, adept in motivational interviewing and client advocacy, significantly reduced relapse rates through innovative treatment plans. Skilled in fostering community engagement and coordinating care, demonstrating exceptional interpersonal skills and a commitment to recovery success. My background and lack of employment is due to my own personal struggle with addiction. I have since taken full legal accountability and personal accountability with my life, and given the chance at employment with your Company, I can show you that Recovery is possible and my past is not who I am today.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Substance Abuse Tech
The Commitment House
03.2024 - Current
- Collaborated with community resources to coordinate aftercare services for clients transitioning out of the program.
- Evaluated clients'' progress regularly and adjusted treatment plans accordingly to optimize recovery success rates.
- Reduced substance abuse relapse rates by implementing evidence-based treatment plans and interventions.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Facilitated therapeutic group sessions focused on topics including addiction education, emotional regulation, relationship building, and stress reduction techniques.
- Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
Customer Service Associate
Goodwill
08.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
Ivy Tech
Sellersburg, IN09.2001
Skills
- Substance Abuse Knowledge
- Professional boundaries
- Relapse Prevention
- Client Advocacy
- Harm Reduction
- Motivational Interviewing
- Family Support
- Behavioral Management
- Dialectical Behavior Therapy
- Multicultural Competence
- Addiction Recovery
- 12-Step Programs
- Detoxification Assistance
- Clinical Documentation
- Cognitive behavioral therapy
- Co-occurring Disorders
- Recovery planning
- Empathy Development
- Individual Counseling
- Community Resources
- Providing community referrals
- Community Engagement
- Goal Setting
- Client Confidentiality
- Life Skills Training
- Crisis Management
- Boundary Setting
- Case Management
- Outreach activities
- Specimen testing
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Detail-orientated
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Patient Safety
- Adaptability and Flexibility
- Behavioral support
- Decision-Making
- Patient confidentiality
- Relationship Building
- Safety Procedures
- HIPAA Requirements
- Task Prioritization
- Patient Care Coordination
- Self Motivation
- Medication Administration
- Interpersonal Skills
- Care Coordination
- Conflict Resolution
- Professionalism
- Employee Training
Certification
- Mental Health America of Indiana CPRC-A Training - August 19-23/ August 29-30
Timeline
Substance Abuse Tech
The Commitment House
03.2024 - Current
Customer Service Associate
Goodwill
08.2023 - 05.2024
- Mental Health America of Indiana CPRC-A Training - August 19-23/ August 29-30
High School Diploma -
Ivy Tech
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