Kristine Hopkins

-Conducted investigations and escalated issues to appropriate channels for resolution.

-Managed workload effectively while seeking opportunities to assist team members.

-Utilized various applications to resolve alerts and document findings efficiently.

-Demonstrated strong communication skills while exploring new career opportunities.

-Handled L2 alerts and engaged in training for adjudication sheet preparation and productivity reporting.

-Conducted interviews, hired, onboarded and trained new employees enhancing their skills in performance.

-Evaluated employee performance, provided coaching, and facilitated.

-Implemented process improvements to enhance service delivery and operational efficiency.

-Responsible for all monthly quarterly, and annual audits of the entire store including cash and paper documents.