Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristine Hosler

Glen Burnie,MD

Summary

Experienced and dependable certified medical assistant dedicated to providing emphatic and consistent "wow" patient experiences. I offer a range of essential skills in healthcare and welcome the opportunity to leverage my excellent communication and emphatic listening skills as a certified medical assistant.

Overview

14
14
years of professional experience
1
1
Certification

Work History

In Home Caregiver

Self
07.2024 - Current
  • Took time off to care for terminally ill friend of family.
  • Call and schedule appointments, keep track in google calendar.
  • Manage their health information and insurance.
  • Call for insurance authorization.
  • Verifying correct medication.
  • Accurately update patient portal.
  • Continue eduation.

Patient Care Representative/Scheduler

Call 4 Health
05.2023 - 08.2024
  • Making outbound calls to patients regarding appointments and medication. Answering their questions.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Answering high volume inbound calls in a timely, friendly and professional manner.
  • Customer oriented and ability to adapt/respond to different types of characters.
  • Following script accurately and guiding caller through the call.
  • Accurately ensuring patient information is correct.
  • Scheduling appointments, and verifying correct information.
  • Reschedule, cancel, and confirming appointments for patients.
  • Assisting patients with information regarding their appointments and what is the next step.
  • Sending messages to office and providers regarding patient condition or updates.
  • Referring or transferring patient to correct person to contact.
  • Accurately registering patient information, demographics, and insurance.
  • Follow HIPAA guidelines.
  • Verify insurance information.
  • Page providers via: misecure message or phone.
  • Send detailed requests for patient medication refill.
  • Input callers information accurately into computer system.
  • Advise callers of what to expect next.
  • Be friendly and compassionate.
  • Assist patients by researching additional information.
  • Follow communication scripts.
  • Efficiently navigating between computer websites.

Family Caregiver

Planned Career Break
05.2021 - 05.2023
  • Took intentional time off from work to stay at home and care for my step-daughters kids.
  • Maintained professional education by attending virtual events and webinars.

Certified Medical Assistant

Hershey Medical Center
10.2011 - 05.2021
  • Making outbound calls to check up on patients, give them accurate information, answer their questions.
  • Excellent communication and active listening skills in responding to patient in professional, friendly manner, and providing patient with accurate and detailed information.
  • Analytical skills and critical thinking.
  • Maintain patient confidentiality and privacy.
  • Ability to thoroughly and accurately complete a task in a timely manner.
  • Medical terminology and insurance knowledge.
  • Ability to critically think, analyze situations and effectively problem-solve and promptly de-escalate customer complaints when needed.
  • Adaptability, meets and exceeds expectations.
  • Ability to input data quickly and accurately.
  • Effectively multitasking in a fast paced environment.
  • Verified and accurately update and document patient information and insurance information.
  • Scheduled and rescheduled appointments and referrals via phone and computer.
  • Excellent computer navigation skills, move between multiple windows and programs.


Education

Medical Assisting - Some college

High school diploma - GED

Previously Thompson Institute -

Thompson Institute
Harrisburg, PA
08.1997

Skills

  • Active listening
  • Adaptable and resilient
  • Resourcefulness
  • Insurance Verification
  • Microsoft Word
  • Cerner
  • Genesys
  • Data entry
  • Microsoft Excel
  • Multitasking
  • Excellent communication skills
  • Medical Records
  • Attention to detail
  • Empathic with patient's needs and concerns
  • Well organized and time management
  • Microsoft Outlook
  • Paycor
  • Problem-solving
  • Jugview
  • Account analysis
  • Accurate documentation
  • Outbound/inbound calling
  • Calabrio
  • Proficient in EMR
  • Knowledge of HIPAA rules and regulatons

Certification

  • Certified Medical Assistant

Timeline

In Home Caregiver

Self
07.2024 - Current

Patient Care Representative/Scheduler

Call 4 Health
05.2023 - 08.2024

Family Caregiver

Planned Career Break
05.2021 - 05.2023

Certified Medical Assistant

Hershey Medical Center
10.2011 - 05.2021

High school diploma - GED

Medical Assisting - Some college

Previously Thompson Institute -

Thompson Institute

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Kristine Hosler