Kristine Huff
Elk Grove,CA
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative
Wells Fargo
03.2004 - Current
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Responded to customer emails to answer questions about products and services.
- Mentored junior team members, contributing to their professional development and overall team success.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Science - Social Work
Sacramento State University
Sacramento, CA06.2001
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Account Management
- Credit card processing
- Call center experience
- De-Escalation Techniques
- Customer Service
- Problem Resolution
- Calm Under Pressure
- Relationship Building
- Customer Data Confidentiality
- Data Entry
- Policies and Procedures Adherence
- Work Prioritization
Timeline
Senior Customer Service Representative
Wells Fargo
03.2004 - Current
Bachelor of Science - Social Work
Sacramento State University
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