Kristine Hussey
Castaic,CA
Summary
Veteran Billing Manager of 18 years focused on team efficiency and producing high-quality work. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Billing Manager
Universal Protection Service, LP
10.2018 - 03.2024
- Managed the billing for two practices (Consulting and Investigations) within the division.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reviewed billing problems, researched issues, and resolved concerns.
- Served as a liaison between finance departments during mergers or acquisitions, integrating billing functions seamlessly into newly formed organizations.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Trained and mentored new billing staff on current billing software.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Responsibilities include but not limited to invoicing, migrating new company acquisitions into the system, creating Purchase Orders, processing Supplier invoices, billing discrepancies, creating new clients and projects, collections.
- Actively managed revenue and costs for each project to ensure margin stays within contract agreement.
Billing Manager
U.S. Security Associates
01.2014 - 10.2018
- Transferred to the Consulting and Investigations division to clean up, reorganize and create a strong billing team who would be able to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Responsibilities include but not limited to invoicing, creating new clients and projects in the billing system, collections, migrating new company acquisitions, training new billing staff, payroll discrepancies, billing discrepancies, and problem resolution.
- Identified issues, analyzed information and provided solutions to problems.
Billing Manager
U.S. Security Associates
02.2012 - 01.2014
- Managed a staff of 6 for the manned guarding division.
- Personally handled all billing for the Hollywood Division including major Hollywood Studios and Red Carpet events.
- Responsibilities include but not limited to invoicing, scheduling, creating new clients and projects in the billing system, pay discrepancies, billing discrepancies, collections, and problem resolution.
- Reduced errors and discrepancies within the group by closely monitoring billing data and conducting regular audits.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Reviewed billing problems, researched issues, and resolved concerns.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Billing Manager
Andrews International, Inc.
09.2004 - 02.2012
- Trained, evaluated and challenged team of 13 personnel.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Played a key role in migrating new client acquisitions to the billing system.
- Responsibilities include but no limited to invoicing, scheduling, pay discrepancies, billing discrepancies, creating new clients and projects in the system, and collections.
- Hired, managed, developed and trained staff, and conducted performance reviews.
- Resolved issues through active listening and open-ended questioning
- Cross-trained staff to ensure no interruption in meeting deadlines
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Created a team who were well versed, multifunctional, able to change with client needs, able to handle complex invoicing requests, and work independently with little or no assistance.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA06.1983
Skills
- Time Management
- Employee Training Oversight
- Detailed Oriented
- Problem Resolution
- Willing to Learn
- Work Independently or in a Team Setting
- Decision Making
- Customer Service
- Proactive and Focused
- Organized
- Able to adapt to a new environment
- Motivated
Technology Summary
MS Office Word, Excel, Valiant/Vision, Great Plains, Winteam, SAP by Design
Timeline
Billing Manager
Universal Protection Service, LP
10.2018 - 03.2024
Billing Manager
U.S. Security Associates
01.2014 - 10.2018
Billing Manager
U.S. Security Associates
02.2012 - 01.2014
Billing Manager
Andrews International, Inc.
09.2004 - 02.2012
High School Diploma -
Chatsworth High School
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