Kristine Johnson
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Interstate Billing Specialist
Alexander's Mobility Services
09.2017 - 03.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Used data entry skills to accurately document and input statements.
Service Auditor
Alexander's Mobility Services
09.2021 - 01.2025
- Followed established auditing processes to meet internal and regulatory requirements.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
- Liaison between sales/accounting with 3rd party vendors and requested any invoice adjustments in accordance within the Client contract parameters.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Developed audit policies, guiding administrative and technical functions.
- Tracked funds, prepared deposits and reconciled accounts.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Collaborated with sales teams to resolve invoicing issues, ensuring timely payment from customers.
Storage Coordinator
Alexander's Mobility Services
09.2021 - 01.2025
- Handled incoming and outgoing shipping and receiving activities.
- Validated warehouse receiving dates along with weights being received.
- Soft audit during review of paperwork
Settlements/Reconciliation Analyst
Alexander's Mobility Services
09.2017 - 04.2020
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [MoverSuite].
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
AR Coordinator & Collections Specialist
Imlach & Collins Brothers
04.2014 - 08.2016
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Prepared bills receivable, invoices, and bank deposits.
- Resolved valid or authorized deductions by entering adjusting entries.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Reconciled accounts receivable ledger to account for and properly post payments.
- Generated financial statements and reports to detail accounts receivable status.
- Collected Over $500K in > 90 days accounts receivable w/
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Reduced outstanding balances by diligently following up on overdue payments.
Education
No Degree - General Studies
Brookhaven Community College
Dallas, TXNo Degree - General Studies
Texas A&M University
Corpus Christi, TXSkills
- Audit Coordination
- Internal Controls
- Financial Records Review
- Report Writing
- Process Evaluations
- Finance
- Debt Management
- Conflict resolution
- Cost Savings Options
- Contract Compliance
- Account Reconciliation
- Audit Reporting
- Profits and Losses Tracking
- Financial Statements Expertise
- Billing systems and software
- Data entry proficiency
- Patient account management
- Relationship building
- Collection practices
- Contract preparation
Timeline
Service Auditor
Alexander's Mobility Services
09.2021 - 01.2025
Storage Coordinator
Alexander's Mobility Services
09.2021 - 01.2025
Interstate Billing Specialist
Alexander's Mobility Services
09.2017 - 03.2025
Settlements/Reconciliation Analyst
Alexander's Mobility Services
09.2017 - 04.2020
AR Coordinator & Collections Specialist
Imlach & Collins Brothers
04.2014 - 08.2016
No Degree - General Studies
Brookhaven Community College
No Degree - General Studies
Texas A&M University
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