Kristine Johnson
Brooklyn,New York
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
19
19
years of professional experience
Work History
Sales Associate
Marshalls Department Store
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Messenger Center/Mailroom/Loading Dock Station
Bright Star couriers
10.2015 - 05.2020
- Effectively managed and directed all parcel carriers to correct location
- Coordination with outside vendors for repairs
- Gathered verified all required customer information for tracking purposes
- Evaluated consumer reports on a monthly basis.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Managed daily logs accurately, tracking package status updates for internal reporting purposes.
Security Officer
Guardian Security Guard
11.2014 - 10.2015
- Monitored and authorized entrance and departure of employees and visitors
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Performed surveillance of suspects using binoculars, cameras and camcorders.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Messenger Center/ Mailroom
Bright Star Couriers
04.2009 - 11.2014
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered verified all required customer information for tracking purposes
- Evaluated consumer reports on a monthly basis.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
Cashier
Quiznos Subs
08.2005 - 08.2008
- Built loyal clientele through friendly interactions and consistent appreciation
- Prepared all food orders with in a 2-3 minute time frame
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma -
John Dewey High School
Brooklyn, NY01.2006
Skills
- Proficient in Excel, Word, Power Point and typing 40 wpm
- Excellent communication, listening, interviewing and negotiations skills
- Absorb easily new working techniques and adaptable to new and difficult environments
- Customer Service
- Time Management
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Money Handling
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Sales Associate
Marshalls Department Store
05.2022 - Current
Messenger Center/Mailroom/Loading Dock Station
Bright Star couriers
10.2015 - 05.2020
Security Officer
Guardian Security Guard
11.2014 - 10.2015
Messenger Center/ Mailroom
Bright Star Couriers
04.2009 - 11.2014
Cashier
Quiznos Subs
08.2005 - 08.2008
High school diploma -
John Dewey High School
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