Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic

Kristine Johnson

Rockwall

Summary

Results-driven professional with extensive experience in audit coordination and account reconciliation at Alexander's Mobility Services. Proven ability to enhance operational efficiency and build strong client relationships, leading to significant cost savings. Skilled in problem-solving and process improvement, ensuring compliance and accuracy in financial operations. Strong work ethic and adaptability, with a focus on delivering exceptional customer service and managing multiple tasks effectively.

Overview

23
23
years of professional experience

Work History

Model Home Host

Open House Network
Texas
05.2025 - Current
  • Warmly welcomed all visitors to the model home, ensuring a professional and inviting first impression.
  • Registered guests and collected contact information to support timely follow-up by the sales team.
  • Provided general information on community features, floor plans, pricing, and builder promotions.
  • Addressed basic inquiries and directed more detailed questions to appropriate sales associates.
  • Maintained cleanliness and presentation of the model home, marketing materials, and surrounding areas.
  • Monitored and recorded guest traffic, maintaining accurate and organized visitor logs.
  • Ensured model home security by adhering to established opening and closing procedures.
  • Assisted with sales and marketing events, including open houses and guided community tours.
  • Communicated visitor feedback and concerns to the sales team to support ongoing improvement efforts.

Interstate Billing Specialist

Alexander's Mobility Services
Garland
09.2016 - 03.2025
  • Researched and resolved billing discrepancies to ensure accurate and timely invoicing.
  • Responded promptly to billing inquiries, enhancing customer satisfaction and support.
  • Delivered exceptional customer service, fostering and maintaining strong client relationships.
  • Monitored and audited customer accounts to identify and correct billing errors.
  • Collaborated cross-functionally with departments to verify and maintain accurate billing data.
  • Processed and validated invoices, ensuring accuracy and compliance with billing standards.
  • Investigated and resolved billing variances to uphold system integrity and accuracy.
  • Supported colleagues in resolving complex billing issues, encouraging teamwork and knowledge sharing.
  • Conducted regular audits to reduce billing errors and improve financial accuracy.
  • Ensured compliance with industry regulations by staying updated on billing guidelines and standards.
  • Communicated effectively with clients regarding billing concerns, reinforcing trust and satisfaction.
  • Conducted pre-billing audits to proactively identify and resolve potential discrepancies.
  • Identified and implemented process improvements, streamlining billing operations and workflows.

Service Auditor

Alexander's Mobility Services
Garland
09.2021 - 01.2025
  • Conducted comprehensive audits of service operations to ensure compliance with internal policies and industry regulations.
  • Created and implemented standardized audit checklists, streamlining service evaluation and increasing operational efficiency.
  • Collaborated with cross-functional teams to identify and implement service improvements, enhancing customer satisfaction.
  • Coordinated closely with third-party service vendors for first- and final-mile logistics to ensure service quality and compliance.
  • Verified and reconciled documentation across multiple stakeholders (vendors, clients, shippers, drivers, and city services) to ensure accurate billing.

Storage Coordinator

Alexander's Mobility Services
Garland
09.2021 - 01.2025
  • Managed incoming and outgoing shipping and receiving activities to support efficient warehouse operations.
  • Verified receiving dates and shipment weights to ensure accurate inventory and documentation.
  • Performed soft audits during paperwork reviews to identify discrepancies and ensure compliance.
  • Entered logistics data, generated reports, and produced tracking documents to maintain accurate records.

Settlements/Middle Office Reconciliation Analyst

Alexander's Mobility Services
Garland
01.2017 - 04.2020
  • Managed daily accounting functions to support financial accuracy and operational efficiency.
  • Entered financial data and generated reports using MoverSuite accounting software.
  • Ensured account accuracy by reviewing, reconciling checks, and recording transactions monthly.
  • Reconciled accounts and supported audits by maintaining up-to-date and accurate financial records.
  • Reduced discrepancies by thoroughly reconciling bank accounts and organizing data within accounting systems.

AR Coordinator & Collections Specialist

Imlach Group
Dallas
10.2014 - 08.2016
  • Investigated and resolved client billing discrepancies to ensure timely and accurate payments.
  • Reconciled daily accounts receivable (AR) ledger and verified accurate transaction postings.
  • Prepared invoices, bills receivable, and bank deposits in accordance with accounting procedures.
  • Entered adjusting entries to resolve authorized deductions and maintain financial accuracy.
  • Monitored customer accounts for non-payments, delayed payments, and disputes.

Client Relations Specialist

Independent Contractor Sales
Dallas
11.2002 - 04.2015
  • Successfully collected over $500K in receivables aged over 90 days through strategic follow-up.
  • Built and maintained strong client relationships to provide exceptional customer service and support.
  • Reduced outstanding balances by proactively addressing overdue accounts and accelerating collections.
  • Built and maintained a loyal client base through exceptional interpersonal and communication skills.
  • Developed a personal brand and cultivated repeat business through trust, discretion, and consistent high-level service.

Education

NA -

Brookhaven Community College
Farmers Branch, TX

NA -

Texas A&M University-Corpus Christi
Corpus Christi, TX

Skills

  • Audit coordination
  • Process evaluation
  • Debt management
  • Cost savings options
  • Contract compliance
  • Account reconciliation
  • Audit reporting
  • Profits and losses tracking
  • Patient account management
  • Relationship building
  • Collection practices
  • Contract preparation
  • Interdepartmental communication
  • Conflict resolution
  • Sales support
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Product promotion

References

  • Leigh Rushing, Director of Revenue Accounting, (972) 494-2356, lrushing@alexanders.net
  • Keisha Williams, Accounting Manager, Alexander's, (972) 494-2356, kwilliams@alexanders.net
  • Deborah Lovell, S3 Shared Services, (972) 743-2268

Timeline

Model Home Host

Open House Network
05.2025 - Current

Service Auditor

Alexander's Mobility Services
09.2021 - 01.2025

Storage Coordinator

Alexander's Mobility Services
09.2021 - 01.2025

Settlements/Middle Office Reconciliation Analyst

Alexander's Mobility Services
01.2017 - 04.2020

Interstate Billing Specialist

Alexander's Mobility Services
09.2016 - 03.2025

AR Coordinator & Collections Specialist

Imlach Group
10.2014 - 08.2016

Client Relations Specialist

Independent Contractor Sales
11.2002 - 04.2015

NA -

Brookhaven Community College

NA -

Texas A&M University-Corpus Christi

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