Kristine Johnson
East Brunswick,NJ
Summary
Resourceful and experienced Administrative Assistant offering expertise in human resource functions, payroll processing and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy. Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Head Cashier
Home Depot
09.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Processed both cash and card purchases and returns.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Assistant To The Business Administrator
Greater Brunswick Charter School
10.2011 - Current
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coached new employees on administrative procedures, company policies and performance standards
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Coordinated bookkeeping activities in CDK , including invoicing and accounts payable
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Reviewed job applications to identify, vet and recommend optimal candidates
- Recruited and screened qualified potential employees
- Managed payroll for organization of 120 personnel
- Prepared and monitored sick leave files and served as administrator of sick leave program
- Maintained employee confidence and protected payroll operations by keeping all information confidential
- Updated employee files with new details such as changes in address or salary levels
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Kept vendor files accurate and up-to-date to expedite payment processing
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Handled 120 employee payroll and other day-to-day financial transactions while maintaining long-term goals
Municipal Court Clerk
City Of New Brunswick
09.2004 - 09.2011
- Maintained document control system including, work instructions, procedures and associated databases
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Documented all exhibits admitted during hearings
- Announced charges and indictments to defendants in court and recorded defendants' pleas
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines
- Processed summons, subpoenas, motions and appeals to facilitate timely court proceedings
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
Parking Enforcement Officer
Rutgers University
01.2001 - 08.2004
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles
- Facilitated vehicle flow by managing traffic control and parking in assigned area
- Wrote and issues citations or warnings to owners of vehicles
- Maintained accurate and detailed logs of all events during each shift
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
- Responded to calls in both routine and emergency situations
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.1995
Continuing Education - Human Resources Management
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Motivated to help others
- Customer Service
- Problem resolution
- Payroll administrator
- Strong communicator
- Ability to coordinate
- Business recordkeeping
- Experience with Microsoft Excel and Word
Timeline
Head Cashier
Home Depot
09.2023 - Current
Assistant To The Business Administrator
Greater Brunswick Charter School
10.2011 - Current
Municipal Court Clerk
City Of New Brunswick
09.2004 - 09.2011
Parking Enforcement Officer
Rutgers University
01.2001 - 08.2004
High School Diploma -
East Brunswick High School
Continuing Education - Human Resources Management
Rutgers, The State University of New Jersey
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