Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Jones

Thomasville,GA

Summary

Passionate and experienced leader looking to contribute proven leadership skills and deep appreciation for the arts to empower a creative community . Committed to fostering an environment of growth, collaboration, and artistic excellence in order to inspire and elevate both artists and the community.

QUALIFICATIONS

  • Data Entry
  • Customer Relations
  • Strategic Alliance
  • Team Dynamics
  • Market Research
  • Budget Supervision
  • Client Relations
  • Invoicing
  • Financial Management
  • Training Communications
  • Support Mentoring
  • Project Management
  • Account Management
  • Troubleshooting
  • Growth Strategies

Overview

24
24
years of professional experience

Work History

Team Captain

Transcom
01.2021 - Current
  • Tier 1 Services 3 Plus / Mentor, Effortlessly engage with callers, actively listen, analyze, and isolate media service issues
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions
  • Calmly provide conflict resolution and navigate frustrated customer situations
  • Works independently with discipline and motivation to succeed in an virtual environment
  • Take high-volume inbound calls from customers
  • Mentor new hires during CFT, by providing support, encouragement and articles to assist on calls
  • Guide them on ways to improve areas they’re may struggle in
  • Mentor in nesting que for any issues that advisors are having while on call
  • Provide support in team chat with advisors, assist TL with giving links, or answering questions when TL (Team Lead) is away
  • Ramp up team motivation by creating a positive environment the team chat.
  • Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
  • Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.

Campus Pastor

World Changers Church
01.2010 - 01.2020
  • Participate in weekly teleconference calls
  • Establish effective written and oral communication with Satellite Church volunteers
  • Submit weekly reports based on the success and growth of the local satellite church
  • Create and submit monthly budgets pertaining to all future expenditures to headquarters
  • Establish and maintain Standard Operating Procedures for all aspects of operations
  • Plan, organize, coordinate and oversee membership growth for local Satellite Church
  • Ensure cleanliness, safety and overall aesthetic quality of the facility being utilized
  • Preside during weekly church services and Bible Studies
  • Create annual calendar of events
  • Assist with planning annual event for Fellowship Churches
  • Manage and supported over 150 volunteers and 4 staff members
  • Establish department checklists necessary for successful execution of all duties
  • Provided spiritual and administrative leadership to church and managed daily operations.
  • Coordinated and spearheaded programs to increase church members' service throughout community.
  • Served as mentor to children in church community, offering guidance and support.
  • Interacted with local community, building relationships with civic organizations and other churches.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Customer Service / Massage Therapist

Life Time Fitness, Life SPA
01.2008 - 01.2010
  • Directed and assisted guests in the proper use of steam or sauna, and whirlpool areas
  • Educated guests about individual massage and body treatment needs and other services availability
  • Exemplified LifeSpa Mission, Vision and Core Values, while consistently increasing guest retention and service sales, as well as maintaining minimum retail sale per guest
  • Designed and provided advanced body-care techniques for targeted groups
  • Performed Spa Coordinator duties
  • Performed responsibilities of Assistant Department Head for previous DH Assisted previous Department head with all vendor ordering
  • Assisted previous Department head with pre-employment screenings and interviews
  • Assisted previous Department head with Purchasing Protocols
  • Provided marketing strategies for new events, parties, and fundraisers
  • Assisted in mentoring, motivating and inspiring the team to provide a member experience of uncompromising quality.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.

ISO Support

MSI Merchant Services
01.2008 - 01.2009
  • Provide executive level administrative support to Sales Mangers, which includes calculating and tracking sales bonuses for each sales representative
  • Support over 25 sales representatives throughout the United States with new sales starter kits, new contract applications, new application training, merchant accounts, and opening and closing of various business
  • Assist sales representatives by providing solutions to credit card terminal programming questions
  • Provide administrative support to the company by updating phone lists for the company, providing credit checks and account verification, input merchant deals into a database and secure application approval for sales representatives
  • Assist merchants when their sales reps are not active anymore by providing new applications and selling new equipment
  • Team with credit and risk management companies and product and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner
  • Provide quality control and relationship management between company and merchant to maintain productive relationship.

ISO/Technical Support Analyst

EVO Merchant Services
01.2008 - 01.2008
  • Quickly identified, defined, and helped solve operational and customer problems
  • Assisted ISO office with downloads, merchant banking issues, and equipment including wireless and landline terminals and terminal software
  • Accurately compiled and processed extensive informational and financial data for ISO office
  • Assisted Technical Support Department by troubleshooting merchant terminals or answering merchant questions regarding their POS equipment
  • Performed test on equipment to verify accuracy of POS software for various merchant and ISO offices.

Executive Administrative Assistant

Air2web
01.2005 - 01.2007
  • Provided executive-level administrative support to the CEO and various departments, with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines
  • Liaison between all impacted departments to ensure proper communications and reporting practices
  • Planned and coordinated corporate luncheons for related on-site and off-site meetings
  • Organized the details of special events, travel arrangements, corporate agendas and itineraries
  • Managed capital purchases, direct vendor relations, generate and maintain equipment tracking records.

Customer Service

Creflo Dollar Ministries
01.2004 - 01.2005
  • Provided first level customer service, technical support and prayer to our customers and end users
  • Performed basic processing functions for calls, emails or web chat sessions, such as entering new customers, orders and interface with existing orders
  • Promoted up selling of ministry products and services

Project Specialist

Spherion, The Coca-Cola Company
01.2003 - 01.2004
  • Provided support for sales and marketing programs by performing telephone-based activities to include gathering customer outlet
  • Information, providing awareness of promotional programs, selling in new products or programs, as well as data administration using Microsoft Excel and Access applications
  • Assisted manager with the training of employees and overseeing them on various projects.

Technical Support/Customer Service Representative

Concord EFS
01.2001 - 01.2002
  • Maintained corporate accounts, responsible for resolving terminal problems as well as placing supply orders
  • Provided merchants with information regarding their banking deposits
  • Reprogrammed various types of credit card terminals such as Omni, Hypercom, Talento and Verifone equipment.

Help Desk / Technical Support Representative

IVI Checkmate Electronics
01.2000 - 01.2001
  • Established positive Customer Relations and maintained corporate accounts
  • Planned departmental strategies and goals to enhance business performance; responsible for resolving customer discrepancies; reported progress to Help Desk manager.

Education

Certified Integrative Wellness Holistic and Life Coaching – -

Integrative Wellness Academy
2022

Event / Wedding Planning Certification, New -

York Institute of Art And Design
2016

Neuromuscular Therapy

Rising Spirit Inst. of Natural Health
Dunwoody, GA
2007

Marketing

Atlanta Metropolitan College
Atlanta, GA
1996

Skills

  • SPECIAL SKILLS
  • Priceless Jewels 501 (c)(3) -Founder
  • Fundraising
  • Published Author
  • Motivational Leadership
  • Promotions and Marketing Strategies
  • Exhibit Preparation
  • Office Management
  • Active Listening
  • Critical Thinking
  • Creative Direction
  • Social Media Advertising
  • Art Exhibition Displaying
  • Exhibition Planning
  • Networking
  • Market Artwork
  • Artwork Display

Timeline

Team Captain

Transcom
01.2021 - Current

Campus Pastor

World Changers Church
01.2010 - 01.2020

Customer Service / Massage Therapist

Life Time Fitness, Life SPA
01.2008 - 01.2010

ISO Support

MSI Merchant Services
01.2008 - 01.2009

ISO/Technical Support Analyst

EVO Merchant Services
01.2008 - 01.2008

Executive Administrative Assistant

Air2web
01.2005 - 01.2007

Customer Service

Creflo Dollar Ministries
01.2004 - 01.2005

Project Specialist

Spherion, The Coca-Cola Company
01.2003 - 01.2004

Technical Support/Customer Service Representative

Concord EFS
01.2001 - 01.2002

Help Desk / Technical Support Representative

IVI Checkmate Electronics
01.2000 - 01.2001

Certified Integrative Wellness Holistic and Life Coaching – -

Integrative Wellness Academy

Event / Wedding Planning Certification, New -

York Institute of Art And Design

Neuromuscular Therapy

Rising Spirit Inst. of Natural Health

Marketing

Atlanta Metropolitan College

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Kristine Jones