Kristine Jones
Cape Coral,FL
Summary
Dynamic healthcare professional with extensive experience at Lee Health System, excelling in telemetry monitoring and patient counseling. Proven ability to enhance patient confidence in billing processes and improve team productivity through effective training and leadership. Skilled in cardiac rhythm analysis and committed to delivering compassionate care while optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Cardiac Monitor Technician
Lee Health System
Fort Myers, FL
06.2021 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
ER Financial Counselor
Lee Health System
Fort Myers, FL
02.2022 - 05.2024
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
Third Shift Manager
RaceTrac
Fort Myers, FL
03.2018 - 06.2021
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Addressed personnel issues promptly to maintain a positive work atmosphere conducive to productivity and growth.
- Reduced overtime costs by streamlining processes and optimizing staff utilization during peak hours.
- Conducted regular staff meetings to keep team members informed about company updates, policy changes, and performance expectations.
Education
High School Diploma -
Fort Myers High
Fort Myers, FL01-2017
Skills
- Telemetry monitoring
- Cardiac rhythm analysis
- Patient recordkeeping
- Electrocardiogram interpretation
- Certified in CPR/AED
- Insurance verification
- Patient counseling
- Telephone etiquette
Timeline
ER Financial Counselor
Lee Health System
02.2022 - 05.2024
Cardiac Monitor Technician
Lee Health System
06.2021 - Current
Third Shift Manager
RaceTrac
03.2018 - 06.2021
High School Diploma -
Fort Myers High