KRISTINE JULIANA
Millville,CA
Summary
Dynamic leader with a proven track record at AB Medical Technologies, enhancing operational efficiency and spearheading strategic planning initiatives. Skilled in process improvement and quality assurance, with a knack for fostering leadership and workforce planning. Achieved significant performance enhancements, demonstrating exceptional operational oversight and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
Director of Operations
AB Medical Technologies
Redding, CA
03.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Controller
ServiceMaster
Redding, CA
04.2019 - 03.2022
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Calculated salesperson commissions based on established parameters and disbursed payments.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Worked with 3 executives to create annual budget and track actual expenses against projected expenses.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
Branch Manager
Lendmark Financial Svcs
Redding, CA
10.1999 - 04.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
High School Diploma -
Fremont High School
Sunnyvale, CASkills
Operational Efficiency
Operations Oversight
Strategic Planning
Strategic planning and execution
Process Improvement
Quality Assurance
Cost Control
Leadership training
Workforce Planning
Performance Analysis
Timeline
Director of Operations
AB Medical Technologies
03.2022 - Current
Controller
ServiceMaster
04.2019 - 03.2022
Branch Manager
Lendmark Financial Svcs
10.1999 - 04.2020
High School Diploma -
Fremont High School