Kristine Kelley
Scottsdale,AZ
Overview
10
10
years of professional experience
Work History
Office Administrator
The Penrose Team - eXp Realty
Scottsdale, Arizona
01.2022 - 10.2022
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed invoices for accuracy to identify cost savings.
- Created Marketing Ads to promote products, services and content.
- Promoted active listings through social media marketing, open houses and newsletters.
- Organized listing contract documents and filed into Broker databases.
- Managed referral agreements.
- Reviewed, responded and delegated Penrose team emails, voicemails and texts to the appropriate party.
Licensed Real Estate Transaction Coordinator
RE/MAX Fine Properties, The Bonnie Burke Team
Scottsdale, Arizona
01.2020 - 01.2022
- Ensured all required documents are complete and submitted by the necessary dates.
- Facilitated closing processes between lender, title company, buyers and sellers.
- Drafted Purchase Contracts, Counter Offers, Addendums, BINSR'S.
- Ensured all documents are submitted in a timely manner.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Communicated updates to every party involved in the transaction.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Promoted active listings through social media marketing.
Licensed Real Estate Administrative Assistant
Those Callaways
Scottsdale, AZ
04.2018 - 12.2019
- Helped build and create company website pages.
- Utilized Mailchimp to email out weekly NRO’s to appropriate audiences.
- Created real estate blog posts to market listings.
- Utilized social media accounts to advertise "new-to-market" homes and open houses.
- Used Top Producer database to update addresses, send emails, and access client birthday months.
- Created labels for important documents, mailings & monthly client birthday cards.
- Created real estate newsletters.
- Managed Those Callaways Real Estate Business Facebook account.
- Scanned and converted company hard copy files to an electronic database.
- Created Excel Spreadsheets for all event-related contacts.
- Encouraged other real estate agents to become part of Real Estate Wednesdays.
- Assisted with filing important real estate documents and exporting documents to clients using DocuSign.
RE/MAX Excalibur
Robyn Viktor and Louisa Ward
Scottsdale , AZ
03.2017 - 12.2017
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Created new images, marketing copy and graphics to support successful marketing efforts.
- Managed complete database of files, contacts and project materials.
- Created test ads for target audiences and tracked results to inform market research and campaign planning.
- Segmented contacts and coordinated email marketing campaigns to promote products.
- Created, posted, and managed marketing materials for listings.
- Scheduled showings using the MLS database & obtained showing feedback.
- Created Open House flyers and postcards and mailed them to targeted areas.
- Ran CMA reports.
- Researched property tax records.
- Managed all incoming calls and forwarded to appropriate agents.
- Attended events to promote real estate services.
- Created monthly birthday cards and mailed them to clients.
- Managed company websites.
- Managed Showing Time and Showing Suite.
- Managed the CRM database, Top Producer.
- Stayed current in the Real Estate Market.
- Closed out files for buyers and sellers.
- Created buyer folders and listing folders.
- Ordered marketing materials.
- Created newsletters, blogs, and important emails.
- Prepared and mailed checks to appropriate vendors.
Marketing and Veterinary Assistant
South Town Animal Hospital
South Elgin, IL
09.2012 - 12.2017
- Managed all Social Media Accounts: Facebook, Google +, Yelp, Twitter, Instagram, & Other.
- Authored Literature for Surgical Brochures,
- Newsletters, Blogs, Company Website Pages, & Other.
- Managed and Analyzed Marketing Performances.
- Cultivated Strong, Professional, and Dependable Relationships with Clients.
- Conducted Follow-Ups with Clients via EMail, Phone, and In Person.
- Organized and Directed Marketing Business Event Opportunities.
- Created Business Marketing Materials to Attract New Clients.
- Developed Business Videos Highlighting Company Strengths.
- Created and Implemented Business Marketing Phone On-Hold Scripts.
- Researched and Promoted the Latest Medical Products.
- Attended Marketing and Customer Service Continuing-Education Events.
- Created and Implemented Hospital Tours Given to Clients to Promote Sales of Services.
- Developed and Maintained Professional Network-Building with Local Businesses.
- Completed Financial End-of-Day Reports.
Education
Bachelor of Arts - Spanish Language And Literature
Northern Illinois University
DeKalb, IL12.2010
Obtained Real Estate License -
Arizona School of Real Estate & Business
Scottsdale07.2018
Real Estate Assistant Certification -
Arizona School of Real Estate & Business
Scottsdale03.2018
Skills
- Escrow Management
- Client Relationship Management
- Customer Service
- Critical Thinking & Active Learning
- Networking and Business Development
- Proficient in ARMLS, DocuSign, Top Producer, MailChimp, BombBomb, HomeBot, Microsoft Office
Timeline
Office Administrator
The Penrose Team - eXp Realty
01.2022 - 10.2022
Licensed Real Estate Transaction Coordinator
RE/MAX Fine Properties, The Bonnie Burke Team
01.2020 - 01.2022
Licensed Real Estate Administrative Assistant
Those Callaways
04.2018 - 12.2019
RE/MAX Excalibur
Robyn Viktor and Louisa Ward
03.2017 - 12.2017
Marketing and Veterinary Assistant
South Town Animal Hospital
09.2012 - 12.2017
Bachelor of Arts - Spanish Language And Literature
Northern Illinois University
Obtained Real Estate License -
Arizona School of Real Estate & Business
Real Estate Assistant Certification -
Arizona School of Real Estate & Business