Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Kershaw

Perry Hall,MD

Summary

Results-driven professional with experience in reconciling General Ledger cash accounts, preparation of information for bank auditors and senior staff, providing excellent service to both internal and external clients, and developing reporting systems for financial data.

Overview

31
31
years of professional experience

Work History

AVP Client Services

HSBC Bank
08.2010 - 09.2016
  • Researched and resolved wire, ACH, Lockbox, and deposit issues for assigned Tier 1 Multi-national Corporations.
  • Prepared and analyzed Quality/Timeliness Reporting for Lockbox clients.
  • Assisted Sales and Account Managers in building relationships and assessing clients' needs and resolving issues.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Self-motivated, with a strong sense of personal responsibility

Payment Support Specialist

HSBC/Household Bank
08.1995 - 08.2010
  • Prepared annual budgets and provide monthly analysis reports of variances for East Coast Payment Processing Center.
  • Prepared Monthly Volume, Quality and Key Responsibility Indicators reporting for Lockboxes processing over 5 million payments per month for over $1 billion dollars.
  • Developed Excel spreadsheets and Access databases for operator performance, AML compliance, budgeting and daily reconciliation of Lockbox payments.
  • Assisted with projects on new system implementations, end user testing and off-shoring of data entry functions.
  • Supervised Check Processing Department and streamlined sort patterns.
  • Skilled at working independently and collaboratively in a team environment

Accounting Supervisor

HSBC/Household Bank
08.1985 - 08.1995
  • Reconciled General Ledgers for Correspondent Bank accounts, Due to/Due From Acquisition accounts, Federal Reserve Statements, ACH, Check Processing, Check Return, and Adjustments.
  • Researched and resolved all issues for General Ledger variances from systemic feed or manual entry issues.
  • Special projects to develop reconciliation procedures of Same Day Settlement and Clearing House activity.
  • Task Force for implementation of new teller system for West Coast, Mid-West and East Coast divisions.

Education

Bachelor of Science - Finance

University of Baltimore
Baltimore, MD

Skills

  • Designing Excel spreadsheets and Access databases to provide analysis and streamline data entry
  • Developing procedures and training staff
  • Excellent Organizational skills
  • Ability to multi-task and meet deadlines

Timeline

AVP Client Services

HSBC Bank
08.2010 - 09.2016

Payment Support Specialist

HSBC/Household Bank
08.1995 - 08.2010

Accounting Supervisor

HSBC/Household Bank
08.1985 - 08.1995

Bachelor of Science - Finance

University of Baltimore

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Kristine Kershaw