Kristine King
Rochester,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Rehab Aid
Integrated Chiropractic Physical Therapy & Massage
09.2020 - Current
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Assisted patients during ambulation to prevent injuries.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Administered structured activities to socialize patients.
- Performed treatment procedures to improve patient's functioning.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Educated patients and families on exercises and proper body mechanics.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Communicated with physicians to provide updates on patient care.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Developed and facilitated patient specific stretching and strengthening programs.
- Fill in at the front desk. Taking new patients demographics and insurance information.
Home Health Care Provider
Med Temps
04.2022 - 04.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted with end-of-life care.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
Massage Therapist
Integrated Chiropractic Physical Therapy & Massage
04.2015 - 12.2019
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Educated clients on benefits of massage and recommended home care techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Maintained accurate and up-to-date client records.
- Prepared oils and lotions for massages.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Analyzed postural assessments and range of motion.
- Collaborated with other healthcare professionals to develop treatment plans.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Licensed Massage Therapist
Self-employeed
01.2010 - 03.2015
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Educated clients on benefits of massage therapy and importance of self-care.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Maintained accurate and up-to-date client records.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Analyzed postural assessments and range of motion.
- Prepared oils and lotions for massages.
Lead Bank Teller & Loan Officer
ESL Federal Credit Union
10.2001 - 07.2004
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Received car loan, home loan, and other payments and posted to accounts.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
Education
Associate of Science - Massage Therapy
Monroe Community College
Rochester, NY05.2007
High School Diploma -
Avon High School
Avon, NY06.1995
Skills
- Clerical Support
- Company Guidelines
- Physical Rehabilitation
- Emergency Situations
- Schedule Coordination
- Therapist Assistance
- Supporting Daily Living Needs
- Active Learning
- Organization and Prioritization
- Patient Flow
- Direct Patient Care
- Direct Supervision
- Staffing Requirements
- Complex Problem-Solving
- Conflict Resolution
- Quality Control Procedures
- Operational Requirements
- Safety Procedures
- Developing Patient Care Plans
- Emotional Support
- Compassionate Patient Care
- Office Operations
- Reading Comprehension
- Creative Thinking
- Client Satisfaction
- HIPAA Regulations
- Monthly Inventory
- Supply Restocking
- Data Entry
- Safety Protocols
- Wheelchair Support
Timeline
Home Health Care Provider
Med Temps
04.2022 - 04.2023
Rehab Aid
Integrated Chiropractic Physical Therapy & Massage
09.2020 - Current
Massage Therapist
Integrated Chiropractic Physical Therapy & Massage
04.2015 - 12.2019
Licensed Massage Therapist
Self-employeed
01.2010 - 03.2015
Lead Bank Teller & Loan Officer
ESL Federal Credit Union
10.2001 - 07.2004
Associate of Science - Massage Therapy
Monroe Community College
High School Diploma -
Avon High School
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