KRISTINE KRATSCHMER
KAHULUI,HI
Summary
Dynamic Human Resources leader with over 25 years of experience in HR leadership, skilled at navigating diverse industries and aligning with evolving organizational priorities. Proven track record in pioneering innovative HR solutions, enhancing leadership development, and successfully steering complex projects. Expertise in executive coaching, facilitation, and delivering impactful presentations to audiences of all sizes. Strong focus on training, development branding, and culture transformation. Highly skilled in full-cycle recruiting, with a talent for devising creative strategies to fill challenging positions. Effective collaborator across recruitment, onboarding, employee relations, retention, performance management, and change management initiatives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Director of People and Culture
Four Seasons Resort Maui At Wailea
03.2025 - 07.2025
- Supported daily HR operations and strategic initiatives for a luxury resort with over 1000 employees
- Led full-cycle recruitment, onboarding, and training initiatives aligned with Four Seasons standards and guidelines.
- Partnered with department leaders to coach on employee relations, disciplinary action, and performance improvement plans.
- Conducted investigations related to harassment, discrimination, and workplace conduct, ensuring compliance with labor law and internal policy.
- Spearheaded training on service culture, safety, and leadership development, improving engagement and guest satisfaction scores.
- Oversaw a team of seven staff
Director of Human Resources
Associa Hawaii
08.2024 - 03.2025
- Responsible for leading the Human Resources function for the (5) Hawaiian Islands and 300 employees
- Consult with the Executive Team to develop and execute business strategy, which helped streamline organizational capabilities and processes
- Provide assistance, guidance, and counseling to the Branch President, Executive Office, management staff, and line employees
- Boosted internal promotion rate by 20% by establishing career development pathways and mentorship programs.
- Worked with senior management to ensure that compensation strategy and programs support the organization's business objectives and meet all legal requirements
- Optimized recruitment processes, increasing hiring efficiency by 25% within one year.
- Enhanced employee engagement by 25% by introducing comprehensive wellness programs.
- Supervise Human Resources Generalist and (3) Payroll professionals
Director of Talent and Culture
Ala Moana Hotel by Mantra
04.2023 - 03.2024
- Responsible for leading the efforts of all Human Resources functions for 1200 room condo-hotel
- Developed and implemented HR strategies aligned with organizational goals to enhance employee engagement, retention, and productivity
- Enhanced employee engagement scores by 15% through a revamped onboarding and culture-building program.
- Spearheaded talent acquisition efforts, including workforce planning, recruitment, and selection processes to attract top talent and build a diverse and high-performing team
- Implemented a New Hire Orientation program, which focused on company culture and electronic onboarding
- Responsible for short and long-term strategic planning and management of the Human Resources function
- Provide assistance, guidance, and counseling to the General Manager, Executive Office, management staff, and line employees
- Collaborated with local high schools to develop and deliver educational programs on hospitality industry practices, fostering valuable partnerships and providing students with insights into career opportunities in the field
- Facilitated second-step answers and collaborated with the union and mid-level management to achieve solutions
- Supervised Human Resources Manager, Training and Development Manager, and Human Resources Assistant
Director of Human Resources
Queen Kapiolani Hotel
10.2022 - 04.2023
- Directed all employment activities, ensuring that qualified employees are recruited for the 315 Room property
- Ensured the selection and interviewing process is within guidelines and operating effectively and efficiently
- Processed semi-monthly payroll (union and non-union)
- Provide guidance and counsel to managers/supervisors on laws affecting the operations & associates
- Facilitated second-step answers and collaborate with the union and mid-level management to achieve solutions
- Union negotiation - second chair
- Reduced HR-related costs by 15% through streamlining hiring processes and vendor negotiations
Director of Human Resources
Kualoa Ranch Hawaii
09.2021 - 10.2022
- Responsible for leading the efforts of all Human Resources functions, Guest Experience, and Safety for company
- Implemented Guest Experience Surveys, focus groups, and secret shopping programs
- Supervised and coordinated activities of human resources staff (5), delegating tasks relating to employment, compensation, and employee relations
- Reduced accidents in the workplace by implementing safety policies and procedures by 30%
- Identified staffing and recruiting needs while applying best practices for talent management
- Oversaw issuance of compensation, benefits, and leave
- Prepared and administered the annual department budget
- Conducted training for managers and supervisors in conflict resolution & employee management skills
- Facilitated professional development and certification activities for staff
Director of Human Resources
Trilogy Excursions
11.2017 - 09.2021
- Responsible for leading the efforts of all Human Resources functions for all divisions of the company (Trilogy Excursions, Lanai City Services, Lanai Ocean Sports Management, Manele General Store, West Maui Sail, Kapena's Wood Fired Kitchen)
- Project lead for implementation of new HRIS/HCM for all divisions of the company, saving over $40K annually by eliminating PEO and multiple HRIS/Payroll systems
- Increased employee satisfaction scores by 30% by launching a new feedback and development program.
- Led USCG and OSHA Safety programs, including policy enforcement and training
- Implemented company-wide Performance Management and Engagement Survey process
- Implemented company-wide Compensation Program, including Banding, Equity, and Pay Structures
- Complete overall and redesign of Employee Handbook and various Policies and Procedures
- Implemented Leadership Development Program for emerging leaders
- Coordinated all community events for the company, including partnerships with Maui Cultural Lands, Boys and Girls Club, Toys for Tots, West Maui awareness groups, Academy for Hospitality, and local programs with Kupunas
Assistant Director of Human Resources
Westin Ka'anapali Ocean Resort Villas
02.2015 - 01.2017
- Responsible for leading the efforts of the human resources team, under the direction of the Director of Human Resources in day to day operations for Resort Operations
- Developed, maintained, scheduled, and tracked all hotel training programs including safety, new hire orientation, supervisory/leadership development, brand training (Service Culture Champion), Associate Development Program, legal compliance training, recruitment training (system and interview styles), and TIPS (Training for Intervention Procedure)
- Responsible for all Resort Operations Talent Management providing full-cycle recruiting, including requisition creation, sourcing, applicant screening and interviewing, applicant tracking system (ATS), organizing and attending all local job fairs, and recruiting metrics reporting and evaluation
- Responsible for organizing and leading community involvement efforts, including partnership with Maui Cultural Lands, Adopt a Highway, Lahainaluna High School Boarders program, Island Gents, L.E.I. (Lead, Expose, Inspire - Climb HI), and KHAKO
- Partnered with the Director of Human Resources in leading all Human Resources implementation processes for new ownership (Starwood Vacation Ownership to Vistana Signature Experiences), including Talent Acquisition Management, File maintenance, Policy implementation, and communication (town halls) to all associates
Human Resources Business Partner
Diamond Resorts International
08.2014 - 02.2015
Director of Human Resources
Memorial Hermann Healthcare System
04.2012 - 06.2014
Director of Human Resources
Wolters Kluwer
06.2011 - 04.2012
Sr. Human Resources Manager
Genentech/Hoffman La-Roche
01.2007 - 06.2011
Human Resources Manager
Becton Dickinson Medical
11.2005 - 12.2006
Human Resources Manager
Radvision
01.2003 - 10.2005
Measurement specialties
Measurement Specialties, Inc
01.1999 - 01.2003
Education
Master of Arts - Organization Development And Leadership
Fielding Graduate University
Santa Barbara, CA01.2023
Masters of Business Administration - Management
Dallas Baptist University
Dallas, TXBachelor of Arts - Psychology
Austin College
Sherman, TXCertified Evidence-Based Coaching Certificate -
Fielding Graduate University
Santa Barbara, CA01.2012
Certificate - Hawai'i Professional Tour Guides
Kapi'olani Community College
Honolulu, HI01.2020
Certificate - Customer Service
Kapi'olani Community College
Honolulu, HI01.2020
Skills
- HCM/HRIS/Payroll- ADP, Dayforce, Kronos/UG, Workday, Paycom, GUSTO
- ATS - Successfactors, TALEO
- Onboarding
- Exit interviews
- Training programs
- Performance management
- Performance reviews
- MS Office
- OSHA/HIOSH
- Strategic Planning
- Training Programs
- Talent acquisition
- Employee relations
- Organizational development
- Payroll management
- Staff management
Certification
- SHRM - SCP
- SPHR - Senior Professional in Human Resources - HRCI
- Certified facilitator Crucial Conversations, DiSC, MBTI, DDI
Accomplishments
- Implemented Safety Policies - Reduced workplace accidents by 30% through new safety policies.
- Cost Reduction through HCM - Saved over $40K annually by implementing new HR and payroll systems.
- Enhanced Employee Retention - Improved employee retention by 20% with Employee Engagement programs.
- Budget Management Excellence - Successfully managed a $200K annual HR budget within constraints.
- New Hire Orientation - Developed and implemented a New Hire Orientation which focused on Company Culture.
- Employee Satisfaction Boost - Improved satisfaction scores by 30% through an enhanced feedback program.
Affiliations
- SHRM/SHRM Hawaii - Member, SHRM Hawaii
- Active member of SHRM National (Society for Human Resource Management) since 1994 to present
- SHRM Hawaii, Member, 2021 - present (Board Member - Professional Development and Certification Committee, Board Member 2022 - Annual State Conference); Instructor
- SHRM Hawaii Maui District Board Member, 2014 - 2021
- Association for Talent Development - Member
Training
- Mental Health First Aid Instructor — National Council for Behavioural Health
- Professional Certified Coach (PCC) — International Coach Federation
- Service Culture Champion — Starwood Brand training
Timeline
Assistant Director of People and Culture
Four Seasons Resort Maui At Wailea
03.2025 - 07.2025
Director of Human Resources
Associa Hawaii
08.2024 - 03.2025
Director of Talent and Culture
Ala Moana Hotel by Mantra
04.2023 - 03.2024
Director of Human Resources
Queen Kapiolani Hotel
10.2022 - 04.2023
Director of Human Resources
Kualoa Ranch Hawaii
09.2021 - 10.2022
Director of Human Resources
Trilogy Excursions
11.2017 - 09.2021
Assistant Director of Human Resources
Westin Ka'anapali Ocean Resort Villas
02.2015 - 01.2017
Human Resources Business Partner
Diamond Resorts International
08.2014 - 02.2015
Director of Human Resources
Memorial Hermann Healthcare System
04.2012 - 06.2014
Director of Human Resources
Wolters Kluwer
06.2011 - 04.2012
Sr. Human Resources Manager
Genentech/Hoffman La-Roche
01.2007 - 06.2011
Human Resources Manager
Becton Dickinson Medical
11.2005 - 12.2006
Human Resources Manager
Radvision
01.2003 - 10.2005
Measurement specialties
Measurement Specialties, Inc
01.1999 - 01.2003
Bachelor of Arts - Psychology
Austin College
Certificate - Hawai'i Professional Tour Guides
Kapi'olani Community College
Certificate - Customer Service
Kapi'olani Community College
Master of Arts - Organization Development And Leadership
Fielding Graduate University
Masters of Business Administration - Management
Dallas Baptist University
Certified Evidence-Based Coaching Certificate -
Fielding Graduate University
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