Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Manager
Kristine Kufeldt

Kristine Kufeldt

Shipshewana,IN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Driver Care Specialist Coordinator

Pinnacle Transport Group
Bristol, Indiana
05.2022 - Current
  • Prepared reports for workload and performed quality assurance.
  • Used company software and databases to maintain records of drivers log performance.
  • Assisted drivers with logs to maintain accuracy in accordance with DOT standards.
  • Conferred with supervisor to discuss drivers performance and how to handle discrepancies.
  • Conduct Virtual orientations for new drivers signing on with company.
  • Conduct in-person orientation's for newly signed on drivers
  • Over saw truck inspections and road test of new drivers.
  • Update PowerPoint for Virtual orientations.
  • Maintained excel records for multiple data records.
  • Informed management of daily activities by updating logs with mileage and delivery information
  • Updated logs and tracking documents accurately and according to schedule requirements

Customer Service Representative/Receptionist

Tower Advertising
Topeka, IN
03.2022 - 05.2022
  • Direct report to customer service manager, with responsibility for executing daily office operations
  • Confirming customers orders via email, telephone, and fax
  • Acquiring any information needed to fulfill orders
  • Compile, execute and enter orders accurately
  • Assist customers to correct department for their situation
  • MAS
  • SAGE
  • OUTLOOK
  • DATA ENTRY
  • CUSTOMER SERVICE
  • PHONE ETIQUETTE
  • TIME MANAGEMENT
  • MICROSOFT WORD/OFFICE/EXCELL
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests for products, services and company information
  • Provided ongoing guest service

Amish Driver

Self-employeed
Shipshewana, IN
11.2020 - 03.2022
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Cleaned vehicle regularly to maintain professional appearance.

Bakery Production Worker / Deli Production

Meijers Warehouse
Middlebury, Indiana
05.2020 - 08.2020
  • Cleared product from machines at end of run and shift.
  • Turned on equipment to run facility at beginning of shift.
  • Shut down equipment at end of shift for line going down.
  • Achieved production targets on consistent basis by efficiently loading and loading machinery.
  • Identified and resolved equipment malfunctions, jamming or spillage.
  • Worked with team members to smoothly move materials between stations.
  • Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.

Store Clerk

Pak-A-Sak
Shipshewana, IN
02.2020 - 05.2020
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Performed inventory counts and stocked merchandise.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered customer questions and helped find specific items.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Estimated business demands and aligned operations with expected customer levels by restocking target items and verifying optimal levels of supplies.

Caregiver

HomeInstead
Elkhart, IN
01.2020 - 02.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Provided safe mobility support to help patients move around personal and public spaces.

Break Truck Driver

Crystal Valley Catering
Middlebury, IN
05.2019 - 11.2019
  • Passed out items to 29 trucks for daily routes, counted truck, inventoried at end of days route to restock appropriately, adjust as needed, cash handling, customer care, accountability for items on truck always
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers, answered menu questions and responded to complaints.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Front Desk Associate

Van Buren Hotel
Shipshewana, Indiana
03.2019 - 05.2019
  • Housekeeping, front desk, breakfast, reservations, clerical duties, reconciliation of deposits
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Checked guests into and out of hotel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Answered guest questions and referred to local points of interest.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Maintained cleanliness and organization of front desk area.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Asked customers questions to meet special requests.
  • Used internal software to process reservations, check-ins and check-outs.

Packer

CTI / IMKO
Bristol, IN
03.2019 - 04.2019
  • Staff
  • Packing gummy bear packets into packages, working hopper for probiotics and dog food
  • Completed daily orders with expert picking and packing of shipments.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.

Manager

Suds N Duds LLC
Shipshewana, IN
03.2018 - 02.2019
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized and safe environment for employees and patrons.

Production Packer

Rise-n-Roll
Middlebury, IN
03.2018 - 05.2018
  • Completed daily orders with expert picking and packing of shipments.
  • Processed accurate paperwork and product storage information for each shift.
  • Verified orders to meet customers' specifications and produced packing slips.
  • Notified supervisor to pinpoint and resolve quality problems.
  • Maintained stock and clean work area for optimal productivity.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Recorded each completed job in equipment use log.

Shoe Sales Associate

Yoder Department Store
Shipshewana, IN
01.2018 - 03.2018
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Modeled and delivered exceptional customer experiences and built strong customer-first culture.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Auditor / Front Desk / Housekeeping

Hampton Inn Night
Middlebury, IN
10.2015 - 01.2016
  • Package products, label, and ship products to correct destinations, distributed products to correct bins
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.

Receptionist/Biller/Sales Associate

Center Medical Supply
Portage, MI
01.2015 - 10.2015
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided callers with address, directions, company website and related information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Science - Business Management

Glenn Oaks Community College
Centreville, MI
06.2019

Certificate - Certificate in Medical Billing And Administration

Ross Medical Education Center
Portage, MI
11.2013

Certificate - Cosmetology

Empire Beauty School
Portage, MI
09.2012

Diploma - undefined

J. W. Sexton High School
1994

Skills

  • Microsoft Office
  • Windows 10
  • Data Gathering
  • Online Bookings Management
  • Hospitality Service
  • Multi-Line Phone Systems
  • Business Correspondence
  • Customer Loyalty
  • Service Quality
  • Professional Telephone Etiquette
  • PowerPoint Presentations
  • Data Input Software
  • Paperwork Processing
  • Verifying Data Accuracy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Driver Care Specialist Coordinator

Pinnacle Transport Group
05.2022 - Current

Customer Service Representative/Receptionist

Tower Advertising
03.2022 - 05.2022

Amish Driver

Self-employeed
11.2020 - 03.2022

Bakery Production Worker / Deli Production

Meijers Warehouse
05.2020 - 08.2020

Store Clerk

Pak-A-Sak
02.2020 - 05.2020

Caregiver

HomeInstead
01.2020 - 02.2020

Break Truck Driver

Crystal Valley Catering
05.2019 - 11.2019

Front Desk Associate

Van Buren Hotel
03.2019 - 05.2019

Packer

CTI / IMKO
03.2019 - 04.2019

Manager

Suds N Duds LLC
03.2018 - 02.2019

Production Packer

Rise-n-Roll
03.2018 - 05.2018

Shoe Sales Associate

Yoder Department Store
01.2018 - 03.2018

Auditor / Front Desk / Housekeeping

Hampton Inn Night
10.2015 - 01.2016

Receptionist/Biller/Sales Associate

Center Medical Supply
01.2015 - 10.2015

Associate of Science - Business Management

Glenn Oaks Community College

Certificate - Certificate in Medical Billing And Administration

Ross Medical Education Center

Certificate - Cosmetology

Empire Beauty School

Diploma - undefined

J. W. Sexton High School

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Kristine Kufeldt