Kristine Landreth
Longview,TX
Summary
Dynamic site administrator with over 13 years of experience in healthcare operations, staff supervision, and compliance management. Proven expertise in mentoring teams, optimizing processes, and implementing streamlined eligibility verification procedures. Achieved a 25% increase in team productivity within four months by enhancing workflows and improving operational efficiency. Committed to fostering a collaborative work environment that promotes continuous improvement and exceptional patient care.
Overview
22
22
years of professional experience
Work History
Navigator- Enrolment Supervisor Promoted
Tyler Care Clinic
06.2021 - 01.2022
- Developed and executed a mentorship program for Navigators, significantly improving team morale and operational efficiency, leading to a more effective application process.
- Enhanced application processing efficiency by 30% within 4 months through the implementation of streamlined workflows and regular performance evaluations.
- Led a cross-functional team to streamline the enrollment process, achieving a 15% reduction in application errors within 4 months through effective collaboration.
Eligibility Specialist-APAP Enrollment Supervisor
Tyler Care Clinic
11.2020 - 06.2021
- Achieved a 30% reduction in processing errors by streamlining insurance verification workflows within 4 months, leveraging data analysis for continuous improvement.
- Streamlined the enrollment process, significantly reducing errors in applications by fostering a culture of accountability and attention to detail.
- Increased client satisfaction rates by 45% within 3 months by implementing a proactive compliance framework, ensuring adherence to regulations and best practices.
Site Administrator
Tyler Care Clinic
11.2022 - 04.2024
- Company Overview: The Tyler Care Clinic serves the communities in and near Tyler, TX by providing exceptional primary care services to men, women, and pediatric care for children. We also offer behavioral health services to those suffering from mental health.
- Facilitated cross-departmental collaboration to improve clinic operations, leading to enhanced service delivery and patient satisfaction without compromising compliance.
- Increased team engagement by 40% within 4 months through targeted mentoring initiatives, resulting in improved patient satisfaction and care delivery.
- Led a comprehensive review of clinic operations, resulting in a 25% increase in team productivity within 4 months by optimizing workflows and enhancing process efficiency.
Executive Administrative Assistant to CEO
BL Quality Healthcare Consultant, Inc
01.2002 - 11.2019
- I worked independently in the office providing front office management, billing and payroll services.
- Client Billing
- Employee payroll services
- Coordinate office activities and operation to secure efficiency and compliance of company policies
- Collect and analyze data to detect deficient controls, duplicated efforts, fraud, or non-compliance with laws, regulations and management policies.
- Mentor office staff ensuring professional standards
- Report to management asset utilization and audit results.
- Recommend changes in operations and financial activities in response to audit results.
- Prepare detailed reports on audit findings
- Assess, monitor employees to ensure the organizations objectives are reflected in action and deed to ensure knowledge and understanding of the organizational objectives.
- Coordinate office activities and operation to secure efficiency and compliance of company policies
- Ensure adequate office supplies are available
- Ensure front office staff provides professional and friendly service for guest and consumers
- Pay company bills
- Employee Payroll Using Quick Books
- Ensure accuracy of data entry
- Ensure high standards of professionalism and communication
- Calendar Schedule
- Schedule all Trips for CEO and Dr and Staff
- C-suite
- Optimized front office operations, achieving a 30% reduction in processing time within 4 months by enhancing billing cycles and payroll systems.
- Streamlined administrative operations, achieving a 30% increase in efficiency within 4 months by implementing process improvements and resource optimization.
- Full-time
Education
High School - High School
May High School
May, TX05.2000
Skills
- Office administration
- Compliance auditing
- Conflict resolution techniques
- Analytical thinking
- Customer service excellence
- Data entry accuracy
- Reporting proficiency
- HIPAA regulations knowledge
- Proficient in Microsoft Word
- Payroll processing skills
- Process optimization
- Project coordination skills
- QuickBooks knowledge
- Effective scheduling strategies
- Team leadership and supervision
Timeline
Site Administrator
Tyler Care Clinic
11.2022 - 04.2024
Navigator- Enrolment Supervisor Promoted
Tyler Care Clinic
06.2021 - 01.2022
Eligibility Specialist-APAP Enrollment Supervisor
Tyler Care Clinic
11.2020 - 06.2021
Executive Administrative Assistant to CEO
BL Quality Healthcare Consultant, Inc
01.2002 - 11.2019
High School - High School
May High School
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