Kristine Lania
Doha,Qatar
Summary
Seasoned HR professional with a proven track record at Q-Mobile Middle East Group, adept in labor relations and organizational development. Excelled in talent acquisition, ensuring compliance with labor laws, and spearheaded HR policy alignment. Renowned for exceptional leadership and payroll management skills, significantly enhancing employee satisfaction and retention strategies with extensive customer service and public relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head of Human Resources Administration
Q-Mobile Middle East Group of Companies
Doha, Qatar
11.2009 - Current
- Conducted recruitment, selection, and placement in coordination with department heads.
- Managed the payroll process, including salary administration and benefits programs.
- Handled employee discipline and termination to address policy infractions.
- Ensured compliance with all applicable labor laws and regulations.
- Maintained accurate records of all employees' information, such as contact details, attendance records, and employee directories.
- Aligned HR policies with Qatar Labor Law regulations.
- Provided guidance on labor law issues such as termination processes, discrimination claims.
- Reviewed job descriptions to ensure compliance with the company's internal policy.
- Suggested promotions and wage increases according to employee performance.
- Worked closely with department heads to provide advice on HR-related matters such as hiring decisions, promotions.
- Conducted exit interviews with departing employees to gain insights into reasons for leaving the company.
Email Support Representative
Firstsource
Alabang, Philippines
03.2009 - 09.2009
- Identified customer needs and provided appropriate solutions for Verizon end users.
- Provided customers with product information, pricing and availability details.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored emails queues and responded quickly to customer requests.
Customer Service Representative
Intelenet Global Services
Taguig, Philippines
03.2008 - 10.2008
- Provided excellent customer service to resolve to Xbox customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations and asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
Education
Bachelor of Science - Nursing (Undergraduate)
Laguna Northwestern College
Philippines03-2009
Skills
- Labor relations
- Performance appraisals
- Organizational development
- Compliance management
- Background checks
- Retention strategies
- Talent acquisition
- Payroll management
- Onboarding process
- HR policy development
Certification
- Training Course for Internal Auditor - ISO 9001-2008
- CPR & AED Training Course - American Safety & Health Issues
- Voice & Accent Training - TeleDevelopment Global Contact Solutions
References
References available upon request.
Timeline
Head of Human Resources Administration
Q-Mobile Middle East Group of Companies
11.2009 - Current
Email Support Representative
Firstsource
03.2009 - 09.2009
Customer Service Representative
Intelenet Global Services
03.2008 - 10.2008
- Training Course for Internal Auditor - ISO 9001-2008
- CPR & AED Training Course - American Safety & Health Issues
- Voice & Accent Training - TeleDevelopment Global Contact Solutions
Bachelor of Science - Nursing (Undergraduate)
Laguna Northwestern College
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