Kristine Lapena

Cupertino Park & City Center, Biltmore Apartments

485 units / January 2023 - Current

• Delegate tasks to the team to ensure completion and accountability.
• Review all renewals and reach out to those pending to ensure retention.
• Oversee the market in the surrounding area and create a relationship with other communities.
• Onboard Prometheans who are new to the neighborhood or business to ensure comfortability and efficiency.
• Complete move-in and move-out files prior to Home Base joining the neighborhoods.
• Maintained accurate records of correspondence with and from tenants.
• Used conflict resolution skills to quickly resolve issues among residents.
• Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
• Attended regular meetings with other Leasing Consultants to discuss strategies for increasing occupancy rates.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Escalated critical issues to property manager to deliver immediate resolution.
• Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Checked rental eligibility by following company's verification process.
• Increased occupancy through dynamic marketing initiatives.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Oversaw daily operations, maintenance and administration of various properties.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Cupertino Park & City Center, Biltmore Apartments

485 units / September 2021 - January 2023

• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Contacted and followed up with tenants on renewal notices.
• Detailed application requirements and answered questions from prospective tenants.
• Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.

• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Assisted with meal planning to meet nutritional plans.
• Followed care plan and directions to administer medications.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Reported concerns to nurse supervisor to promote optimal care.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Cooked appetizing and satisfying meals and snacks.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.