Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Kristine Little

Camano,WA

Summary

Ten years of experience in various roles in different industries, with comprehensive knowledge in preventive and corrective maintenance procedures. Strong leadership skills, fostering teamwork while ensuring adherence to safety standards and operational excellence. Passionate about efficient facility operations, excelling in project management, vendor relations, and budget control. Track record of significant cost reduction and process improvement.

Overview

8
8
years of professional experience

Work History

Facilities Analyst

Boeing
08.2024 - 09.2024
  • Generated plans, acquired materials, and scheduled services for facilities activities
  • Key team member who managed and developed scope of maintenance repairs, preventative maintenance, safety concerns, and maintenance project request for our business partners using vendor contracts and general contractors
  • Received and responded to internal and external customer requests for services or goods related to buildings, equipment, and systems
  • Performed studies and conducted research to determine the feasibility, viability and capability of a program or project
  • Developed and documented specifications and monitors contractual/procedural commitments
  • Created, reviewed, improved, and documented processes and procedures related to facilities operations
  • Proficient with Microsoft Office Suite, Maximo, Ariba, AutoCAD, FacView, and Teams

Mult-Site Property Manager

Sound Residential Investments
05.2024 - 08.2024
  • Conducted resident screening and approves all potential resident applications and reviews qualifications
  • Managed the property and staff within the guidelines of the company policies and procedures
  • Made property vendor selection and approves all property purchases
  • Approved all invoices to ensure that all products or services have been received
  • Completed the required weekly and monthly property reports
  • Responsible and liable for the petty cash fund
  • Assisted the investment manager with the development of the annual property operating budget and manages the property within the budget
  • Resolved resident complaints and answers resident questions
  • Performed evictions as required and participates in legal proceedings following eviction as necessary
  • Proficient with Microsoft Office Suite, AppFolio, ZInspector, and Teams

Senior Customer Service Representative

Pacific Premier Bank
11.2022 - 09.2023
  • Conducted customer and bank transactions with accuracy, speed, efficiency, and professionalism to meet the bank's high-quality service delivery standards and processes
  • Processed deposits, withdrawals, check cashing, and other bank transactions, including night deposit, courier, and ATM deposits within assigned limits, serving as the first line of defense from a risk management perspective
  • Developed and maintained knowledge of and adhered to all regulatory, compliance, banking policies, and procedures applicable to this position
  • Opened consumer and commercial/business accounts by established bank policies and procedures
  • Delivered high-quality customer service consistently to all clients – both external and internal clients
  • Participated in sales activities, including community events, to increase the visibility of the bank within the community
  • Proficient with Microsoft Office Suite, Zoom, Horizon, and Teams

Office Manager

Trademark Commercial & Residential Services
09.2021 - 09.2022
  • Utilized CMMS to schedule work orders and update the status of work orders in the SMS Assist online platform
  • Managed vendor accounts and generated reports as deemed necessary
  • Managed the billing process to ensure the bills were created and submitted on time
  • Provided immediate problem-solving assistance to office staff/installers/service technicians
  • Coordinate work scheduling with customers, technicians, and other jobs/projects to maximize customer satisfaction
  • Client escalation resolution
  • Trained, coached, and developed top-performing dispatchers on the office team
  • Proficient with Microsoft Office Suite, SMS Assist, texting groups, and material supplier ordering sites

Facilities Maintenance Coordinator

Sound Credit Union
05.2019 - 09.2021
  • Responsible for resolving problems for internal clients associated with all building services such as janitorial, interior & exterior furnishing, and fixtures for 20+ sites across the Puget Sound area
  • Managed and maintained current vendor contracts, service level agreements, and vendor files
  • Recognized for playing a pivotal role in building the CMMS platform, including asset management, preventative maintenance schedules, work order status flow, and vendor profiles
  • Triaged work orders and assigned them to vendors and subcontractors
  • Ensured vendors and subcontractors properly completed work per contracts and service level agreements
  • Trained vendors on proper expectations, including required paperwork and billing procedures
  • Processed and coded invoices to the proper cost coding
  • Prepared project and preventative maintenance costs and implementation of the schedule
  • Managed and maintained capital projects $30K and under and conducted regular cost comparisons on services provided by vendors to ensure cost savings
  • Proficient with Microsoft Office Suite, Asset Essentials, Dude Solutions, Zoom, and DocuSign, and Teams

Commercial Administrator

United Plumbing
05.2018 - 05.2019
  • Responsible for accurately billing monthly pay applications with all provided notarized documentation, including lien waivers
  • Worked with commercial plumbing team to plan, organize, and supervise multiple projects from inception through design, construction, commissioning, and close-out
  • Followed up with the contractor on outstanding payments and resolved billing discrepancies
  • Processed payroll, accounts payable, and receivable into the accounting software- Computer Ease
  • Assisted the project manager and project team with duties as assigned
  • Coordinates with engineers, contractors, internal stakeholders, inspectors, etc., to isolate project design and/or specification problems and assists in developing solutions to these problems
  • Performed general office duties such as ordering supplies, photocopying, filing, answering the phone, and errands
  • Proficient in Microsoft Office Suite, Computer Ease, QuickBooks and Zoom

Senior Customer Account Manager

Coast Workplace Solutions
01.2017 - 05.2018
  • Recognized for playing a pivotal role in building the CMMS platforms
  • Client escalation resolution management
  • Ranked #1 in the company month after month for highest gross profit margin
  • Responsible for service delivery on on-demand requests, preventative maintenance and projects, customer relationship interactions, and developing supplier network
  • Allocated and delegated responsibilities amongst a team
  • Processed and orchestrated complex planned maintenance with a high degree of quality
  • Completed 30-50 daily work orders and supplied status reports on all open/closed work orders
  • Vendor relationship management
  • Proficient in Corrigo Pro, Corrigo Enterprise, Manager Plus, Service Channel, SMS Assist work order platforms – including SMS Assist Apps, Microsoft Office Suite, Teams

Education

Construction Management Certification -

Edmonds Community College
10.2024

Project Management Certification -

Everett Community College
01.2020

Skills

  • Customer Service
  • Mechanically Minded
  • Team Leadership
  • CMMS Ambassador
  • Operations Management
  • Audit Support
  • Issue Identification
  • Scheduling
  • Vendor Relations
  • Budget Management
  • Technology Savvy
  • Organizational Skills
  • Excel proficiency
  • Budget Development
  • Multiple Priorities Management
  • Deadline Adherence
  • Workflow Analysis
  • Training & Development
  • Forecasting
  • Conflict Resolution
  • KPI analysis
  • Report Preparation
  • Documentation And Reporting
  • Trend forecasting
  • Forecasting ability
  • Policy improvements
  • Project Management
  • Team Collaboration and Leadership

References

References available upon request.

Timeline

Facilities Analyst

Boeing
08.2024 - 09.2024

Mult-Site Property Manager

Sound Residential Investments
05.2024 - 08.2024

Senior Customer Service Representative

Pacific Premier Bank
11.2022 - 09.2023

Office Manager

Trademark Commercial & Residential Services
09.2021 - 09.2022

Facilities Maintenance Coordinator

Sound Credit Union
05.2019 - 09.2021

Commercial Administrator

United Plumbing
05.2018 - 05.2019

Senior Customer Account Manager

Coast Workplace Solutions
01.2017 - 05.2018

Construction Management Certification -

Edmonds Community College

Project Management Certification -

Everett Community College
Kristine Little