KRISTINE LLUVERAS
Tampa,FL
Summary
Experienced Program Manager with a strong track record of success in healthcare staffing and workforce solutions. Proficient in managing strategic client relationships, optimizing operational processes, and driving service delivery excellence. Skilled in leading cross-functional teams, overseeing complex projects, and utilizing data-driven decision-making to support business objectives. Adept at coordinating time-sensitive information flow across departments, ensuring regulatory compliance, and providing actionable insights to stakeholders. Proactive leader with a solid background in client engagement, onboarding, and administrative support. Exceptional at facilitating communication, managing complex events, and cultivating long-term partnerships.
Overview
15
15
years of professional experience
Work History
Program Manager
Aya Healthcare
01.2021 - Current
- Joined as Program Coordinator in 2021 and earn two rapid promotions-first to Interim Program Manager and then to full-time Program Manager in January 2022-through exceptional performance
- Manage a strategic business relationship with MedStar Health System, aligning service delivery with client needs and driving operational excellence
- Achieve the highest level of service delivery by effectively engaging with client stakeholders to understand their business needs and deliver program communication
- Oversee candidate profiles and documentation, ensuring completeness, accuracy, and adherence to company CRM processes, state credentialing requirements, and confidentiality
- Streamline the onboarding and offboarding of healthcare providers and client work orders, significantly reducing processing times
- Coordinate time-sensitive information flow across departments, enhancing internal collaboration and consistently meeting key performance metrics
- Develop and deliver quarterly business reviews to client stakeholders, providing insights that drive service improvements and reinforce long-term partnerships
- Collaborate with cross-functional teams to transition the MedStar Health System account to a Managed Service Provider (MSP) model, improving service delivery, workforce management, and client engagement
- Work closely with various departments to prepare and present weekly reports highlighting fulfillment, market data, recruitment efforts, and key metrics to the CNO and directors
- Contribute to data-driven decision-making by providing actionable insights that support operational improvements and business goals
Program Coordinator
NYU Langone Health
01.2014 - 01.2021
- Coordinated administrative functions for the research department, including scheduling meetings, managing correspondence, maintaining databases, reporting, and preparing presentations
- Served as the primary point of contact for research-related administrative tasks, ensuring timely communication and accurate tracking of departmental laboratory inventory
- Managed logistics and support for research events, coordinating venue setup, catering, equipment, and materials for successful execution
- Organized and tracked purchase orders and processed payments for department-related expenses, ensuring accurate records and budget adherence
- Assisted in the recruitment and onboarding of new hires, providing training on department-specific tools, technology, and workflows
- Facilitated internal meetings by setting agendas, taking minutes, and ensuring timely follow-up on action items
- Monitored and maintained department inventory, ensuring necessary supplies and equipment were available for ongoing research projects
- Collaborated with the research team to streamline processes and improve operational efficiency, enhancing workflow management
- Proposed and implemented Quartzy, a lab inventory management system, improving tracking and departmental efficiency
- Tracked NIH research grants, ensuring timely submissions and compliance with funding requirements
Executive Assistant
Mount Sinai Health System
01.2013 - 01.2014
- Supported the Hospital Presumptive Eligibility (PE) unit, enabling the hospital to deliver temporary Medicaid coverage to eligible individuals
- Proactively screened and prioritized correspondence and telephone calls, directing requests to appropriate teams for timely responses and action
- Acted as a liaison between the PE unit and other hospital departments, fostering strong communication and collaboration to achieve departmental goals
Family Aid/Childcare Worker
Harlem Children's Zone (HCZ)
01.2011 - 01.2012
- Initially hired as a Childcare Worker and quickly promoted to Family Aid, responsible for introducing eligible families to the Early Head Start program and its benefits
- Managed a caseload of families, conducting home visits to assess needs, ensure children's well-being, and provide educational support in low-income households
- Engaged with children through reading, singing, and other educational activities to promote early development and learning in a nurturing environment
- Planned and implemented age-appropriate curricula tailored to individual children's needs and learning styles during home visits
- Monitored children's progress and provided feedback to parents on developmental milestones, offering resources and recommendations to ensure well-being and growth
- Coordinated bi-weekly socialization groups for families, promoting peer interaction and providing community-building support for parents and children
- Documented and maintained accurate records of home visits, family assessments, and children's progress, ensuring compliance with program requirements and reporting standards
Admission Assistant
Nyack College
01.2010 - 01.2011
- Assisted with the admissions process for incoming students, including managing application submissions, reviewing admission criteria, and ensuring compliance with institutional requirements
- Provided clerical support for the admissions office, including handling correspondence, organizing documents, and maintaining records related to prospective students
- Scheduled appointments for prospective students and their families, coordinating campus tours, meetings with staff, and other admissions-related events
- Supported the planning and execution of special admissions events such as open houses, orientation days, and recruitment fairs to promote the college and engage prospective students
- Represented the college at external events, distributing pamphlets and offering firsthand insights about campus life, academics, and student experiences as an alumna of the institution
Education
Bachelor of Arts -
NYACK
New York, NY01.2011
Skills
- Program Management
- Client Relations
- Event Coordination
- Communication
- Project Planning
- Administrative Support
- Compliance
- Onboarding
- Strategic Planning
- Detail-oriented
- Professional Development
- Goal Setting
Timeline
Program Manager
Aya Healthcare
01.2021 - Current
Program Coordinator
NYU Langone Health
01.2014 - 01.2021
Executive Assistant
Mount Sinai Health System
01.2013 - 01.2014
Family Aid/Childcare Worker
Harlem Children's Zone (HCZ)
01.2011 - 01.2012
Admission Assistant
Nyack College
01.2010 - 01.2011
Bachelor of Arts -
NYACK
Similar Profiles
Andrea MullinsAndrea Mullins
Credentialing/Privileging Specialist II at Aya Healthcare/Aya LocumsCredentialing/Privileging Specialist II at Aya Healthcare/Aya Locums
Marilyn PerezMarilyn Perez
Contract Certified Pharmacy Technician at Aya Healthcare (Broward Healthcare North)Contract Certified Pharmacy Technician at Aya Healthcare (Broward Healthcare North)
Jordyn TylerJordyn Tyler
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare
Samaria SimsSamaria Sims
Certified Nursing Assistant at Premier Rehab And Healthcare-Aya HealthcareCertified Nursing Assistant at Premier Rehab And Healthcare-Aya Healthcare
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design