Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristine Lopez

Redlands,CA

Summary

Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing years of experience in administration and customer service. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.

Overview

13
13
years of professional experience

Work History

Furniture Designer

Sam's Furniture
San Bernardino, CA
05.2020 - 12.2023
  • Reviewed supplier invoices for accuracy prior to processing payment requests.
  • Consulted with clients regarding their specific needs when it came to customizing individual orders.
  • Created prototypes of furniture pieces using a variety of materials including wood, metal, plastic, and fabric.
  • Collaborated with sales teams to develop strategies for selling furniture pieces both domestically and internationally.
  • Performed periodic quality control inspections on incoming shipments of raw materials.
  • Researched production specifications, costs and manufacturing methods and provided itemized production requirements.
  • Evaluated feasibility of design ideas based on appearance, safety and market characteristics.
  • Attended trade shows and industry events to stay informed about new developments in the field.

Waitress Supervisor

Alfredo's Pizzeria & Italian Restaurant
San Bernardino, CA
03.2011 - 01.2020
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delegated work to staff, setting priorities and goals.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Explained goals and expectations required of trainees.
  • Monitored employee performance, identified areas of improvement, and provided feedback.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Law Office Assistant

Gresham Savage
San Bernardino, CA
12.2018 - 11.2019
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Collaborated with support staff to ensure smooth functioning of office operations.
  • Opened new client matters in the firm's database system by entering data accurately and completely.
  • Mentored junior team members and managed employee relationships.
  • Entered timekeeping records into the firm's billing software accurately and promptly.
  • Acted as liaison between clients, vendors and attorneys.
  • Organized documents for filing, maintained client files, and prepared new client intake forms.
  • Coordinated multiple schedules using online calendaring system.
  • Compiled meeting agendas and supportive materials ahead of meetings.

Call Center Representative

Arrowhead credit Union
San Bernardino, CA
01.2017 - 11.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

Bachelor of Science - Communication Disorders

California State University, Los Angeles
Los Angeles, CA
05-2020

Associate of Arts - Child Development

San Bernardino Valley College
San Bernardino, CA
05-2017

Skills

  • Early Childhood Education
  • Group and Individual Instruction
  • Supervision
  • Clientele Relations
  • Discussion Facilitation
  • Support Implementation
  • Clerical Support
  • Computer Skills
  • Positive Attitude
  • Multicultural Awareness

References

References available upon request.

Timeline

Furniture Designer

Sam's Furniture
05.2020 - 12.2023

Law Office Assistant

Gresham Savage
12.2018 - 11.2019

Call Center Representative

Arrowhead credit Union
01.2017 - 11.2018

Waitress Supervisor

Alfredo's Pizzeria & Italian Restaurant
03.2011 - 01.2020

Bachelor of Science - Communication Disorders

California State University, Los Angeles

Associate of Arts - Child Development

San Bernardino Valley College

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Kristine Lopez