KRISTINE LUONG
Summary
Versatile and results-driven professional with a strong background in education, coaching, and retail leadership. Former Cosmetology and Esthiology Educator and Coach with proven expertise in mentoring individuals, enhancing skills, and fostering a positive learning environment. Experienced in leading high-performing retail teams, driving sales growth, and delivering exceptional customer experiences. Currently applying precision, attention to detail, and process-driven discipline in a technical role within the medical manufacturing field. Recognized for adaptability, strong communication, and the ability to guide teams and individuals toward achieving both personal and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assembly Technician
Intuitive Surgical Inc
08.2024 - Current
- Assembled components using hand tools and power equipment, ensuring adherence to quality standards.
- Conducted inspections of finished products, identifying defects and implementing corrective actions.
- Collaborate with team members to streamline assembly processes, enhancing overall efficiency.
- Trained new technicians on assembly procedures and safety protocols, fostering a culture of compliance.
- Maintained accurate records of production output and quality assurance checks for reporting purposes.
- Maintained open lines of communication with the leadership team regarding potential issues or concerns impacting the efficiency of assembly processes.
STORE MANAGER
POP MART
12.2023 - 03.2024
- Able to operate a store's monthly target after joining the company:
- December Target: 500k result: 517k
- January Target: 550k result: 553k
- February Target: 550k result: 554k
- Drive the daily operations, stock check and lead merchandising of the store
- Ensure that the store meets and exceeds KPI including sales
- Manage customer feedback, inquiries, concerns, and improve the customer experience of the in-store experience
- Develop the store's strengths, weaknesses, and address the staff concerns
- Build a healthy relationship with your direct line managers and team members
- Identify new opportunities and approaches including documentation
- Partner with New Retail Operation Manager, Marketing Department, IT department, HR team and Vice President to uphold POP MART's standards
- Work closely with the recruitment and development of my Assistant Store Manager, Supervisors and Management Trainees into all-star leaders
- Lead onboarding and training processes for new team members
- Excel planning for events and get credit
COSMETOLOGY & ESTHIOLOGY EDUCATOR + COACH
Cinta Aveda Institute
04.2022 - 07.2023
- Explain, demonstrate and instruct the Cinta Aveda Institute methodology and terminology
- Lead the future professionals with a focus around student well-being, exceptional and good leadership qualities
- Ensure all classroom and salon floor standards are well maintained in all areas environment at all times
- Maintain a safe work area and be the student objective
- Maintain a healthy and positive team culture that commits to growth and striving towards company goals
- Maintain the company standards and follow the guidelines
- Maintain a safe and positive environment for students, advanced skills, safety, sanitation and state regulations
- Maintain a safe and positive environment for students, protocols and any curriculum changes
- Floor education
- Front office administration
- Maintain valid California Esthetics and/or Cosmetology License
ASSISTANT STORE PROPRIETOR/ESTHETICIAN
Benefit Cosmetics
07.2021 - 07.2022
- Educate clients while providing outstanding beauty services
- Promote diversity through influence and collaboration as opposed to command and control
- Hire, direct, develop and manage people
- Appropriately staff any manager for product sales and services
- Promote cross-selling between services and products
- Monitor stock levels with all inventory items. Communicate inventory issues / concerns to BP
- Ensure compliance with sanitation, maintaining compliance with state board regulations
- Demonstrate proficiency in forecasting, marketing and recruiting attendance as adhered to
- Comply with all company procedures to achieve accurate inventory management
- Maintain the store and its cleanliness (company goal)
- Ensure a clean and organized (including daily and weekly) product is available and in accordance with Benefit's policies.
- Document unsatisfactory performance and apply resolution in a consistent and timely manner.
ASSISTANT STORE MANAGER/SKINCARE SPECIALIST
Kiehl's
10.2019 - 09.2021
- Champion of the team for both Kiehl's and customers
- Achieve annual sales goal while operating budgets
- Support Store Manager to review, create, coach and develop a high performing team
- Effectively support the store operations, education training tools and customer service standards
- Adhere to visual merchandising and housekeeping standards
- Provide amazing customer service with team maker tool to provide personalized analysis for customers
- Strive for company's amazing events
- Shipping and receiving
- Stocking and placement
- Operations management
SALON MANAGER/HAIRDRESSER
Hong Kong Hair Design 2
04.2019 - 04.2021
- Oversee daily salon operations
- Provide hairstyling, coloring and styling services
- Organize employees' schedules, record and file
- Organize all salon staff, conduct meetings and review seasonality
- Order new supplies, restock items as essential and as required
- Order beauty equipment, ensure supplies and equipment are stocked
- Ensure all beauty maintenance items are up to date
- Maintain a friendly relationship with customers
- Ensure all beauty equipment and records are up to date
- Ensure all beauty equipment and records are ready, daily, monthly and quarterly
Education
Cosmetology
Cinta Aveda Institute
San Francisco, CA07-2018
High School Diploma -
Phillip And Sala Burton Academic School
San Francisco, CA05-2016
Computer Science
University of The People
Remote06-2028
Skills
- Team Management
- Coaching
- Customer Relationship Management
- Sales Management
- Inventory Management
- Stocking Logistics
- Purchase Orders
- Adult Education Training
- Leadership Development
- Expand Traffic to Optimize Profitability
- Conflict Resolution
- Hiring & Onboarding
- Execute Tasks Precisely
- Strategic Planning
- Administrative & Business Operations
- Microsoft Tools, Excel, Outlook, Cepid, POS, Zoom, Google Workspace, Slack, Lark, Etc
- Creative & Critical Thinking
- Problem-Solving
- Engaged
- Compliant
- Adaptability
- Efficiency & Consistency
- Detail Oriented
- Strong communication
- Bilingual (Fluent in English & Cantonese)
- Safety awareness
- Troubleshooting skills
- Assembly processes
- Quality inspections
- Problem-solving
- Team collaboration
- Classroom management
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Leadership development
- Salon management
- Professional ethics
- Sales metrics analysis
Certification
- COSMETOLOGY CERTIFICATION Cinta Aveda Institute 2017-2018
- COSMETOLOGY LICENSE California Board of Barbering and Cosmetology 2018
- ESTHIOLOGY COACH CERTIFICATION Aveda 2023
- MAKEUP TEACHING CERTIFICATE Make-Up Designory (MUD) 2023
- EYELASH EXTENSIONS CERTIFICATION JB Lashes 2018
- CPR/AED + FIRST AID (BLS) CERTIFICATION American Health Care Academy 2023
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Medical Assembly Technician
Intuitive Surgical Inc
08.2024 - Current
STORE MANAGER
POP MART
12.2023 - 03.2024
COSMETOLOGY & ESTHIOLOGY EDUCATOR + COACH
Cinta Aveda Institute
04.2022 - 07.2023
ASSISTANT STORE PROPRIETOR/ESTHETICIAN
Benefit Cosmetics
07.2021 - 07.2022
ASSISTANT STORE MANAGER/SKINCARE SPECIALIST
Kiehl's
10.2019 - 09.2021
SALON MANAGER/HAIRDRESSER
Hong Kong Hair Design 2
04.2019 - 04.2021
Cosmetology
Cinta Aveda Institute
High School Diploma -
Phillip And Sala Burton Academic School
Computer Science
University of The People