Kristine Lynch
Pierson,MI
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
20
20
years of professional experience
Work History
VP of Operations
Indecomm Global Services
05.2010 - 04.2024
- Managed large-scale projects, ensuring timely completion of work while staying within budget.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Assisted in recruiting, hiring and training of team members.
- Established and directed successful programs focused on off shoring work.
- Evaluated existing workflows in Audit Genius to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Contract Trainer
All Regs
03.2008 - 07.2010
- Achieved high satisfaction ratings from both participants and clients for engaging presentations and clear explanations.
- Increased learner engagement by incorporating interactive training methods and group activities.
- Maintained up-to-date knowledge of industry trends and tools to ensure delivery of current information.
- Improved participant retention rates by creating a supportive learning environment that fostered success.
- Developed comprehensive training materials, resulting in improved understanding of complex topics.
- Evaluated participant performance through assessments, providing constructive feedback for growth.
- Delivered customized training sessions for diverse audiences, ensuring content relevance and comprehension.
- Facilitated train-the-trainer programs, empowering others to deliver high-quality instruction.
- Maximized efficiency by managing multiple simultaneous contract assignments without sacrificing quality or results.
- Sought continuous improvement by soliciting feedback from participants and adjusting content as needed.
- Collaborated with other trainers to share best practices and enhance overall program effectiveness.
FHA Specialist
IndyMac Bank
07.2004 - 07.2008
- Coached sales representatives on effective storytelling techniques for promoting products during client meetings or presentations.
- Evaluated agency partnerships regularly, ensuring high-quality services were being provided at competitive costs while maintaining strong working relationships.
- Led quarterly reviews of regional performance indicators, identifying areas for improvement and adjusting strategies accordingly.
- Managed cross-functional teams to ensure timely execution of marketing initiatives and product launches.
- Increased brand awareness by implementing targeted marketing campaigns and engaging social media content.
- Boosted regional sales through effective product positioning, pricing strategies, and promotional offers.
- Developed strong relationships with key strategic partners to enhance brand visibility and market penetration.
- Championed innovative marketing tactics that helped differentiate the brand from competitors in a crowded market landscape.
- Conducted regular competitor analysis to stay ahead of emerging trends in the industry, making proactive adjustments when necessary.
- Collaborated with internal stakeholders such as sales, finance, and operations teams to align business objectives with branding activities.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Researched and identified new opportunities for product and brand development.
Education
Associate of Arts -
Central Michigan University
Mount Pleasant, MISkills
- Team Building and Motivation
- Operations Management
- Organizational Development
- Capacity Planning
- Staff Management
- Project Management
- Change Management
- Quality Assurance
- Effective leader
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
Timeline
VP of Operations
Indecomm Global Services
05.2010 - 04.2024
Contract Trainer
All Regs
03.2008 - 07.2010
FHA Specialist
IndyMac Bank
07.2004 - 07.2008
Associate of Arts -
Central Michigan University
Similar Profiles
Christine JohnsonChristine Johnson
Research/Special Services Associate at Indecomm Global ServicesResearch/Special Services Associate at Indecomm Global Services
Girish KGirish K
Assistant Manager at Verity Global SolutionsAssistant Manager at Verity Global Solutions
REMESH BABU KREMESH BABU K
Assistant Manager - Contract Operations at Accenture Services Pvt LtdAssistant Manager - Contract Operations at Accenture Services Pvt Ltd