Kristine Madsen

• Job Duties include, not limited to:
• Effectively improved results of the clients CSATs score by 6% last quarter.
• Decreased attrition and improved retention by 5% last quarter.
• Oversees the team. Leads and develop direct reports.
• Conduct 1:1 and team meetings with direct reports as well as indirect reports.
• Build a culture based on regular communication (1:1s, group team meetings) across the whole unit in scope.

Job Duties include, not limited to:
• 10-12 teams of 30 new hires in a 12+ week training program. Trainers as direct reports, indirect reports of learners.
• Follow company and client guidelines for successful training and retention of knowledge.
• Constantly monitoring and influence positive impact on key KPIs. Through the new hire process Ensures administrative requests coming from Client are steady and completed within deadlines.
• Review and oversee Invoice Issuance.
• Ensures Accuracy Audits are analyzed, and action plans are discussed/presented with a progress tracking after implementation (which includes daily inspections).

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Analyzed team performance and identified opportunities for additional training.
• Developed effective training plans based on department needs and objectives.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Enhanced customer satisfaction by providing efficient and friendly food service.
• Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.