Overview
Work History
Education
Interests
Websites
Software
Languages
Timeline
Generic

Kristine Mallin

Coronado,CA

Overview

13
13
years of professional experience

Work History

VP of Operations & Account Management

Skillgigs
Houston , Texas
03.2023 - Current
  • Managed daily operations, including budgeting, forecasting, and resource planning for Financial, Compliance, and HR departments, both Domestic and International
  • Led team for successful Joint Commission Implementationn
  • Quarterly reports for our financial dept.
  • Full signing authority
  • Assisted with EEOC Claims and State Filings
  • Implemented and created policies and procedures to strengthen internal systems and spearhead proactive change across all departments as we grow—1st time listed on the 5000 INC.
  • Primary contact for all client concerns and promptly resolved issues to boost client satisfaction for all vendors across all divisions.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Assisted our compliance team to ensure an 85-95% on-time onboarding for 2023.
  • Created Policies and Procedures injunction with our HR Manager
  • Developed and implemented strategic plans for the operations department.

Director of Client Relations

Skillgigs
Houston , Texas
01.2023 - 03.2023
  • Auditing sales team production- 76%-80% submission to offer ratio
  • Increased Key Client relationships with HealthTrust, HWL, TRS, AMN, Memorial Hermann, and AYA
  • Including an invitation to Vendor Summit as “an up and coming” partner in 2023 with HealthTrust.”.
  • Full signing authority for all contracts and new business's
    ▪ Average Account range $20-$50 million

Senior Enterprise Management

SkillGigs
Houston, TX
04.2022 - 12.2022
  • Managed 17 direct reports, both in the U.S. and India, while driving growth and development. 3 team members were promoted to leadership roles and achieved 2nd highest sales record for 2022 under my direct leadership within seven months.
  • Created an international healthcare division bringing in 3.5 million ROI dollars in the 1st six months to date, handling all aspects from obtaining visas, business development client/ candidate to onboarding to onsite management across the United States ( heavy travel involved)
  • Handles Training and Development by the accountability method while growing and developing each team member.
  • Uses C-level engagement skills in collaboration with account leads to offer strategic client solutions..
  • Supports sales team members to drive growth and development.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability with our SaaS platform.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Created and delivered in-depth sales presentations to potential clients
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales, and value-added presentations.

Vice President of Strategy

Standard Healthcare
San Diego , CA-California
09.2021 - 04.2022
  • Oversaw 34 Remote and Hybrid based employees in both the US and Phillippines
  • Increased ROI by 46% within the 1st six months of onboardingg
  • Handled all internal hiring, onboarding, and training
  • Improved branding strategies and online communication by researching competition, market conditions, and economic indicators.
  • Identified problems and implemented solutions to streamline operations better.
  • Developed and analyzed cost vs. revenue metrics to monitor staff performance.
  • Planned program details according to defined corporate strategy.
  • Led team in strategic executive-level planning.
  • Prepared business locations to meet timelines for internal and external audits.
  • Negotiated contract specifications with major vendors.
  • Determined performance goals and offered tactics for achieving milestones.
  • Made recommendations to senior leaders on business strategy and initiatives.
  • Monitored and analyzed rankings and traffic of websites to verify optimal placement.
  • Conducted independent analyses to resolve program deficiencies.

School/Time Off ( Covid Time Due to a Non-compete)

N/A
03.2021 - 08.2021
  • I took time off to travel the United States and hit 17 states on a solo adventure
  • Volunteer work for 8 weeks to rebuild a day care center in Iowa for low income families in a rural community.
  • I went back to school to obtain my MBA via online courses( Still in progress)
  • Worked on starting a side consulting business

Managing Partner

Start- Up Healthcare Company
Omaha, NE
09.2020 - 02.2021
  • Collaborated with Executive leadership daily to launch and scale new business as a new start-up for Allied and Nursing Healthcare staffing
  • Managed business development roadmaps to add uniqueness and innovation to company success.
  • Leveraged vital metrics to optimize and scale cost-effective partner performance.
  • Analyzed and presented market trends, competitive behavior, and shareholder concerns to impact business positively.
  • Utilized research to create an actionable go-to-market strategy.
  • Devised organizational vision, mission, and foundational structure to facilitate early growth.
  • Eliminated company bottlenecks, reduced financial obstacles, and addressed work constraints to promote overall growth.
  • Developed a clear mission, vision, and culture for the company as a foundation for growth, branding, and development of employee culture.

Rehab Division Manager ( Covid Layoff)

Triage Staffing
Omaha, NE
02.2020 - 07.2020
onboardingPhilippinesImplementation
  • Managed a team of 14 Account Managers and Recruiters (5 were remote employees)
  • Leveraged practical leadership skills to effectively identify deficiencies and opportunities to improve policies, procedures, and controls.
  • Oversaw Covid Negotiations and Business Development with Rehab Division
  • Successfully transitioned 70% of my team into new roles due to the Covid Market
  • Created Training and Development Protocols for the Division.
  • Developed strategy plans on new markets for the Rehab Division: Schools, Home Health, Perm Placements.
  • Taskforce for recent ATS system switchover from Labor Edge/HubSpot to Bullhorn software Increasing Social Media Partnerships
  • Merger/Acquisition Experience

Senior Principal II

AMN Healthcare
Norwalk, CT
05.2011 - 02.2020
  • Held Positions from recruiting associate, Team Lead, Director, and Senior Principal Roles
  • President Club Winner 9 years straight(GM ranges from 1.4 to 2.1 million yearly average)
  • Developed an MSP New Grad School Program for Allied Division (ROI over $5 million in the two years)
  • 2017 AMN VIP Winner-Customer Focus, Healthcare Recruiter of the year 2012 &2013 by Healthcare Traveler Magazine and School Recruiter of the year- 2018
  • Top 5 recruiters, last nine years running (previous five years, it was out of 100 plus employees) Held a desk of 60 plus travelers on average while maintaining additional duties within the company
  • Selected to work on several high-level projects to help enhance the Allied Brand across the nation
  • Chosen to be on the Guatemala Team in 2015 to operate with Helps International
  • Compliance Certified for Onsite Strike Team Assistance
  • Trainer for New Hires
  • Merger and Acquisition Experience Attended Schools and Conferences to enhance - AMN Brand
  • Innovation Committee/Co-chair-Enhancing Customer Service for Travelers Committee
  • Leader for increasing Social Media Partnerships and Company Brand Awareness
  • Pave Group Leader for the Northeast- Health & Wellness and Community Involvement

Education

MBA - Emergency Management

University of Nebraska at Omaha-NOT completed
Omaha, NE

Associate of Science - Finance And Accounting

Norwalk Community College
Norwalk, CT

Bachelor of Science - Financial Management

Western Connecticut State University
Danbury, CT

Interests

Community Involvement: Helps International , Junior Achievement Mentor ,Youth Rugby Coach in San Diego. Volunteer for a Women's Domestic Center and Volunteer for Various Food Bank Charities in Southern CT.

Websites

Software

  • Salesforce, LaborEdge, BullHorn, HubSpot and Asana

Languages

French
Elementary

Timeline

VP of Operations & Account Management

Skillgigs
03.2023 - Current

Director of Client Relations

Skillgigs
01.2023 - 03.2023

Senior Enterprise Management

SkillGigs
04.2022 - 12.2022

Vice President of Strategy

Standard Healthcare
09.2021 - 04.2022

School/Time Off ( Covid Time Due to a Non-compete)

N/A
03.2021 - 08.2021

Managing Partner

Start- Up Healthcare Company
09.2020 - 02.2021

Rehab Division Manager ( Covid Layoff)

Triage Staffing
02.2020 - 07.2020

Senior Principal II

AMN Healthcare
05.2011 - 02.2020

MBA - Emergency Management

University of Nebraska at Omaha-NOT completed

Associate of Science - Finance And Accounting

Norwalk Community College

Bachelor of Science - Financial Management

Western Connecticut State University

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Kristine Mallin