Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTINE MARASIGAN

Manteca,CA

Summary

Food service professional with proven track record in delivering top-notch customer service and efficient order management. Known for strong team collaboration and adaptability to changing demands. Possesses excellent interpersonal skills and customer-focused attitude.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Food Server/ Server Trainer

The Fish Market
02.2011 - 09.2023
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Proficient at training new staff
  • Answer customer requests promptly and coordinate swift resolutions.
  • POS trained
  • Facilitate optimal customer service with friendly, personable attitude to all guests
  • Managed dining experience in a well established seafood restaurant in their Palo Alto and San Mateo locations.
  • Experienced with familiarizing guests with menu and daily specials and accurately recording food and drink orders
  • Ability to up-sell well by directing customers to meal add-ons and specialty drinks in order to increase sales.
  • Vast knowledge of alcoholic beverages.
  • Strong work ethic and team player
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.


Assistant Store Manager

100% Pure
01.2013 - 01.2015
  • Top sales associate within the entire company, with highest dollar per transaction and sales per hour averages.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • In charge of opening and closing the store, assisted with schedule making, and responsible for inventory.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Effective at leading a team, and encouraging open communication among staff
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Responsible for interviewing, hiring, and training of new associates
  • Able to introduce new customers to the brand and up-sell products
  • Rotated merchandise and displays to feature new products and promotions.


Food Server/Trainer

Mimi's Cafe
01.2006 - 01.2011
  • Above average time management and multi-tasking skills
  • Proficient at training new staff
  • Answer customer requests promptly and coordinate swift resolutions
  • POS trained
  • Facilitate optimal customer service with friendly, personable attitude to all guests
  • Experienced with familiarizing guests with menu and daily specials and accurately recording food and drink orders
  • Ability to up-sell well by directing customers to meal add-ons and specialty drinks in order to increase sales
  • Vast knowledge of alcoholic beverages

Secretary/Office Assistant

Cupertino Plumbing
06.2008 - 04.2010
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with payroll and bank deposits.
  • Pulled City permits for various jobs.
  • Answered phone calls, took messages and responded to all inquiries
  • Helped maintain office and sales showroom cleanliness.
  • Provided help and sales support to customers in the custom showroom
  • Proficient in using Microsoft Word, Office, Excel and QuickBooks
  • Ran Office errands as required
  • Entered data into system and updated customer contacts with information to keep records current.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Leigh High School
San Jose, CA
06-2003

Skills

  • Food Service
  • Food Handler
  • Food handling
  • Cash handling
  • Professional attitude
  • Order taking
  • Relationship management
  • Service prioritization
  • Food safety practices
  • Safe food handling
  • Menu memorization
  • Cleanliness standards
  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Customer service and engagement
  • Problem-solving
  • Inventory control
  • Retail operations
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Customer relations

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Assistant Store Manager

100% Pure
01.2013 - 01.2015

Food Server/ Server Trainer

The Fish Market
02.2011 - 09.2023

Secretary/Office Assistant

Cupertino Plumbing
06.2008 - 04.2010

Food Server/Trainer

Mimi's Cafe
01.2006 - 01.2011

Leigh High School

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KRISTINE MARASIGAN