Summary
Overview
Work History
Education
Certification
Timeline
Generic

Kristine Mchugh

Norwood,MA

Summary

Self-motivated professional with a strong background in customer service and relationship management. Proven ability in assessing customer needs and advocating for clients, ensuring access to essential services in diverse environments. I am highly organized, flexible, service-oriented and proactive in all areas of needs. I have many years of personal experience in substance abuse and mental health. I also have personal and professional experience in recovery for substance abuse and mental health addictions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Peer Specialist

East Coast Recovery
04.2023 - 06.2023
  • Helped individuals set realistic goals based on personal life situations and strengths.
  • Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
  • Advocated for client needs within mental health services and recovery services , promoting access to appropriate care options.

Vendor/Customer Service Representative

ICS Plant Specialists
05.2020 - 12.2023
  • Answered questions and assisted customers with item selection and location.
  • Excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.


Dietary Aide

Wingate Nursing Home
12.2017 - 12.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Certification - Recovery Coach

Recovery Coach Academy
Norwood, MA
07-2025

Certification - Professional Recovery Coach

Bunker Hill Community College
Charlestown, MA
10-2024

Certified Peer Specialist - Mental Health Peer Specialists

Kiva Academy
Worcester, MA
04-2023

High School Diploma -

Norton High School
Norton, MA
05-1996

Certification

Certified Peer Specialist (Mass Certificate #202335)

Recovery Coach Certification (CART-RC)

Professional Recovery Coach Certification (PRC)


Timeline

Certified Peer Specialist

East Coast Recovery
04.2023 - 06.2023

Vendor/Customer Service Representative

ICS Plant Specialists
05.2020 - 12.2023

Dietary Aide

Wingate Nursing Home
12.2017 - 12.2018

Certification - Recovery Coach

Recovery Coach Academy

Certification - Professional Recovery Coach

Bunker Hill Community College

Certified Peer Specialist - Mental Health Peer Specialists

Kiva Academy

High School Diploma -

Norton High School

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