Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristine Melton

Kristine Melton

Santa Fe,TX

Summary

Dynamic and positive-driven individual with experience as Owner/Operator at Santa Fe Soap Factory and Practice Manager at Center for Veterinary Specialty Care. Proven expertise in customer/ client relationship management and team collaboration, successfully enhancing service quality and driving revenue growth through positive team building, communication, and a "can-do" attitude.

Overview

19
19
years of professional experience

Work History

Owner/Operator

Santa Fe Soap Factory
Santa Fe, Texas
12.2012 - Current
  • Manage daily operations and logistics
  • Handle customer questions and educate on products.
  • Train and supervise staff to ensure service quality is maintained.
  • Manage daily operations of the business, including staff, sales, inventory, and accounting.
  • Establish long-term relationships with customers by promoting great service and engagement skills.
  • Create marketing strategies to drive revenue and increase brand visibility.
  • Identify the needs of customers promptly and efficiently.
  • Provide personable service and attention to customers when face-to-face or through phone conversations.
  • Approach customers and engage in conversation through the use of effective interpersonal and people skills.

Practice Manager

Center for Veterinary Specialty Care
Carrollton, Texas
09.2008 - 01.2011
  • Managed daily operations of veterinary specialty practice.
  • Oversaw scheduling and staffing for clinical team.
  • Implemented policies to enhance patient care standards.
  • Coordinated communication between veterinarians and clients.
  • Developed training programs for new staff members.
  • Facilitated team meetings to address workflow improvements.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Motivated staff by offering direction and providing constructive feedback.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Recruited, hired and trained new medical and facility staff.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Utilized payroll software to streamline processes and enhance reporting capabilities.

Front Desk Manager/Tech Assistant

Cypresswood Veterinary Specialty Center
Houston, Texas
11.2006 - 09.2008
  • Greeted clients and pets, ensuring a welcoming environment at the veterinary center.
  • Managed appointment scheduling and coordinated with veterinary staff for efficiency.
  • Oversaw front desk operations, maintaining smooth workflow during peak hours.
  • Handled client inquiries and resolved issues with professionalism and empathy.
  • Maintained accurate patient records in the practice management system.
  • Managed guest check-in and check-out procedures, appontments, and payments.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Assisted in prepping patients for surgery.

Education

Certificate - Veterinary Management School

American Animal Hospital Association
Denver, CO
04-2011

Certification - Veterinary Assistant Level II

Texas Veterinay Medical Association
Austin, TX
08-2007

License - Massage Therapy

Academy of Healthcare Professions
Houston, TX
06-2006

High School Diploma -

Dickinson High School
Dickinson, TX
05-1998

License - Cosmetology

Dickinson High School
Dickinson, TX
03-1998

Skills

  • Client relationship management
  • Self-motivation and discipline
  • Customer-oriented
  • Relationship building
  • Time management
  • Flexible and adaptable
  • Teamwork and collaboration

References

References available upon request.

Timeline

Owner/Operator

Santa Fe Soap Factory
12.2012 - Current

Practice Manager

Center for Veterinary Specialty Care
09.2008 - 01.2011

Front Desk Manager/Tech Assistant

Cypresswood Veterinary Specialty Center
11.2006 - 09.2008

Certificate - Veterinary Management School

American Animal Hospital Association

Certification - Veterinary Assistant Level II

Texas Veterinay Medical Association

License - Massage Therapy

Academy of Healthcare Professions

High School Diploma -

Dickinson High School

License - Cosmetology

Dickinson High School

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