Kristine Menendez
Lehi,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
CEX Operations Real Time Recovery
Jetblue
Lehi, UT
10.2013 - Current
- Resolve customer concerns and grievances
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Assist reservation crew members with procedures they may not be familiar with or have access
- Assist Airport crew members while helping customers with delays and cancellations
- Assist with Interline and partnership airline bookings and schedule changes when needed.
- Created detailed documentation outlining procedures followed during the course of analyses.
- Reviewed established procedures to assess areas in need of improvement.
Substitute Teacher
Alpine School District
Lehi, UT
09.2004 - 02.2009
- Upheld class discipline standards with as many as 32 students at once
- Handled long-term teacher absences, developing lesson plans, grading assignments, and maintaining administrative records
- Protected students by consistently following strict behavior management and monitoring procedures
- Kept kids safe and secure with vigilant monitoring of students and visitors.
Logistics
Old Navy
Lehi, UT
06.2003 - 05.2007
- Unloaded incoming trucks, working closely with team members to quickly process shipments
- Organized new inventory for easy storage or direct stocking
- Improved customer relations by pricing items with clear and visible tags
- Design and create mapping for layout of new clothing
- Create displays with newest clothing and signage.
District Manager
Daily Herald
Lehi, UT
03.1998 - 07.2000
- Recruited, and hired all carriers for district and oversaw the quality of their work
- Managed 70 newspaper carriers over 120 different routes, followed up and reviewed routes to ensure customers received excellent service
- Handled customer complaints and resolved and delivery issues.
Education
Associates -
Utah Valley University
Associates -
Steven Henagers College of Business
Skills
- Customer relations
- Task delegation
- Inventory organization
- Decision making
- Time management
- Classroom management
- Excellent Communication
- Interpersonal Communication
- Reliability
- Teamwork and Collaboration
- Time Management
Timeline
CEX Operations Real Time Recovery
Jetblue
10.2013 - Current
Substitute Teacher
Alpine School District
09.2004 - 02.2009
Logistics
Old Navy
06.2003 - 05.2007
District Manager
Daily Herald
03.1998 - 07.2000
Associates -
Utah Valley University
Associates -
Steven Henagers College of Business
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